Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Job Description
EyeCare Partners is a reputable and patient-focused ophthalmology practice committed to delivering exceptional eye care services to communities across the United States. With a network of dedicated clinics and a team of expert ophthalmologists, EyeCare Partners emphasizes the importance of state-of-the-art technology, comprehensive eye health services, and the Total Patient Experience, which highlights patient-centered care and service excellence in every interaction. The company values professionalism, empathy, and seamless operations to ensure that patients receive the highest quality care from the moment they walk in until their visit concludes. Employment with EyeCare Partners offers individuals the opportunity to grow in a... Show More
Job Requirements
- High school diploma or GED required
- minimum of 1 year customer or patient interaction experience
- favorable background check
- proof of identity and right to work in the United States
- ability to perform physical activities including walking, sitting, standing, bending, stooping, reaching and lifting up to 25 pounds
- strong fine motor skills and full use of hands
- visual and auditory acuity including color and peripheral vision
- compliance with company policies including HIPAA
Job Qualifications
- Previous medical office experience preferred
- previous ophthalmic experience strongly preferred
- minimum of 1 year in a position interacting with customers or patients or equivalent education and experience
- favorable result on background check required
- must be able to provide proof of identity and right to work in the United States
- high school diploma or GED required
- proficient in Microsoft Excel, Word, PowerPoint, and Outlook
Job Duties
- Embrace and execute Total Patient Experience to build relationships with patients while delivering service and support
- provide exceptional customer service during every patient encounter in person or via phone
- display a professional attitude, greet patients promptly with a smile, and thank them when they leave
- answer phones both external and internal ensuring prompt courteous service
- practice urgency with consideration to patient and doctor schedules
- double check insurance authorizations to ensure completion and build accurate flow sheets
- check out patients and collect correct payments according to procedures
- manage patient flow in the office and communicate to maximize efficiency and customer service
- complete daily reconciliations, close day, and count down cash drawer
- comply with all company policies and procedures including HIPAA
- perform general office duties and cleaning as assigned by manager
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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