Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee assistance program
Retirement Plan
Training and development opportunities
Employee Discounts
Life insurance
Job Description
Concentra is a leading healthcare organization dedicated to improving the health of America's workforce, one patient at a time. With a focus on occupational medicine and patient-centered care, Concentra operates clinics that provide comprehensive medical services aimed at ensuring the well-being and productivity of working individuals. Recognized for its commitment to quality clinical care and exceptional customer service, Concentra supports employers and employees alike by delivering accessible and reliable health solutions. As part of its mission, the company fosters an environment where compassion, clinical competency, and respect for patients are paramount, making it a trusted name in workforce healthcare.
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Job Requirements
- high school diploma or GED
- 6 months to 1 year of job-related experience
- preferred knowledge of state-specific occupational medicine requirements
- ability to use logic for decision making
- excellent customer service and interpersonal skills
- understanding of HIPAA and PHI confidentiality requirements
- effective communication and relationship management skills
- intermediate proficiency in Microsoft Office applications
- ability to manage all front office functions
- willingness to undertake medical assistant duties as assigned
- full-time availability for Monday through Friday, 8:30 AM to 6:00 PM shift
Job Qualifications
- high school diploma or GED
- 6 months to 1 year of relevant job experience
- working knowledge of state-specific occupational medicine requirements preferred
- strong service mentality and attention to detail
- ability to solve problems using logical thinking
- outstanding customer service skills
- capacity to handle sensitive and confidential information in compliance with HIPAA and PHI regulations
- effective communication skills with employers, patients, providers, and colleagues
- ability to maintain professional relationships at all organizational levels
- proficiency in Microsoft Office including Word, Excel, and Outlook
- capability to perform front office operations efficiently
- motivation to meet or exceed established service standards
Job Duties
- Greet patients and visitors
- communicate wait times to patients and direct them accordingly
- obtain authorization as needed to process patients for services
- check in patients using appropriate patient management system
- explain required forms to patients and ensure proper completion
- answer incoming telephone lines and direct callers accordingly
- contact patients regarding appointment reminders, rescheduling, or cancellations
- check out patients and distribute records
- file paperwork, medical records, and correspondence
- maintain inventory of office supplies and printed forms
- manage dissemination of paperwork to outside parties
- follow HIPAA guidelines and safety rules
- attend center staff meetings
- participate in training as required
- complete processing of patient referrals accurately
- assist Center Operations Director with daily administrative functions
- help maintain a neat and orderly facility
- use employer reporting tool to scan and distribute results
- review clinician transcriptions and enter charges
- perform designated medical assistant duties such as breath tests, drug screens, and TB skin test readings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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