Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.50 - $24.98
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
Paid holidays
Job Description
The University of Rochester is a prestigious higher education institution recognized for its commitment to academic excellence, innovative research, and community engagement. Located in Rochester, New York, the university fosters a welcoming and inclusive environment that embraces the values of equity, leadership, integrity, openness, respect, and accountability. This commitment is embodied in the principle of Meliora, meaning "Ever Better," which drives the university's continuous efforts to enhance the experience of students, faculty, staff, and the broader community. As a respected leader in education and healthcare, the University of Rochester offers numerous opportunities for professional growth and development across diverse fields... Show More
Job Requirements
- High school diploma
- one year related experience in administrative or customer service field
- completion of Vision Care 1, 2, and 3 courses or equivalent combination of education and experience
- ability to provide customer-friendly service
- proficiency in electronic medical records and patient access systems
- compliance with HIPAA regulations
- capability to handle multiple processes efficiently
- effective communication skills
- in-person work capability
Job Qualifications
- High school diploma or equivalent
- one year related experience in administrative office or customer service
- completion of Vision Care 1, 2, and 3 courses
- knowledge of medical terminology preferred
- ability to word process documents and enter data
- demonstrated customer satisfaction skills
- ability to act as a resource to less experienced staff
- familiarity with ICARE values
Job Duties
- Greets patients to initiate positive ambulatory experience
- requests patient identification and verifies accuracy using two identifiers
- identifies healthcare provider to be seen and referring providers
- directs patients to next destinations and assesses special needs
- monitors reception area for patient needs
- collects patient demographic and financial information efficiently and accurately
- enters information into electronic medical records and patient access systems
- schedules new and return visits to ambulatory care
- coordinates ancillary testing referrals and interpreters
- manages missed appointments and cancellations
- prints after visit summary at check-out
- collects patient co-pays and prepares end of day deposits
- answers incoming phone calls promptly and courteously
- manages clinic calls and telephone encounters in EMR
- edits registration errors and completes missing data
- assists in charge reconciliation process
- manages electronic medical records messaging and referral processing
- assesses urgency and routes patient issues appropriately
- serves as front-line problem solver
- may escort patients into treatment corridors and collect basic clinical information
- performs other duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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