Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $21.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Tuition Reimbursement
401(k) match
paid Volunteer Time Off
Job Description
The hiring establishment is a reputable healthcare provider specializing in pediatric care, located in Lombard with additional travel required to other locations as needed. This organization is committed to delivering quality medical services with a patient-centered approach, focusing on compassionate care for children and support for their families. As a pediatric healthcare provider, they uphold high standards for both clinical services and administrative support, ensuring a smooth and welcoming experience for every patient and visitor. The company culture promotes community engagement, social impact, and professional development, providing added benefits such as healthcare navigation assistance, tuition reimbursement, and paid volunteer time... Show More
Job Requirements
- High school diploma or GED
- Prefer one year experience in customer service setting, preferably in a medical office
- Basic knowledge of medical terminology
- Able to type a minimum of 30 wpm
- Strong service orientation
- Good organizational skills
- Excellent verbal communication
- Ability to multi-task
- Adaptability and flexibility
- Team player
- Computer proficiency including EPIC software
Job Qualifications
- Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology
- Able to type a minimum of 30 wpm strongly preferred
- High school diploma or GED
- Service orientation: capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles
- Organization: able to provide order and structure to daily processes and work environment
- Verbal communication: capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
- Multi-tasking: able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail
- Adaptability: able to be flexible and comfortable in adjusting to changing activities, maintains calm under pressure and thinks clearly to enhance problem solving
- Team work: works effectively with others to accomplish objectives and goals, willingly offers assistance to others
- Computer proficiency: ability to learn and become proficient in EPIC software and basic knowledge of Microsoft applications
Job Duties
- Acknowledges and welcomes patients and visitors
- Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of required paperwork and waiting times
- Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
- Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures
- As directed, conveys information to patients and/or visitors
- Assists or calls for assistance with patients with ambulatory difficulties
- Obtains registration information from patient for input into EPIC
- Verifies and/or updates demographic and health plan information
- Checks patients in and out of clinic
- Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures
- Schedules appointments into EPIC according to Practice protocol
- Conveys schedule changes to appropriate staff
- Reviews next day's schedules and prints out physician schedules in advance of visits
- May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing
- Pulls patient charts, files information correctly into patient charts, and maintains filing system
- Prepares charts to clinic and/or Practice specifications
- Collects copays, cash, check, or credit card payments ensuring patients receive receipts
- Posts all payments in EPIC
- Balances daily cash and collections
- Ensures change drawers and cash are secured and financial procedures are followed in transferring payments to Corporate
- Identifies problematic accounts and directs them to the financial counselor or Customer Service Department
- Answers multiple lines, screens calls, takes accurate and detailed messages, directs calls to appropriate support staff
- Understands limits of responsibility by not providing medical advice to patients
- Performs all other duties/responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities