Medical Receptionist- Part Time

Chicago, IL, USA|Travel, Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $21.00

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

401(k) matching

paid Volunteer Time Off

Community engagement culture

Job Description

The hiring establishment is a multi-specialty healthcare facility located in Joliet, offering comprehensive medical services across various disciplines. This facility is committed to providing exceptional patient care through a dedicated team of medical professionals and support staff. As a part of their expansive healthcare network, they emphasize community engagement, accessibility, and a collaborative environment where patient welfare is paramount. This facility utilizes advanced healthcare technology, such as EPIC software, to enhance the efficiency of patient management and to streamline clinical operations. They offer a supportive workplace culture focused on professional growth, social impact, and employee well-being.

The position ava... Show More

Job Requirements

High school diploma or GED
prefer one year experience in customer service setting, preferably in a medical office
basic knowledge of medical terminology
able to type a minimum of 30 wpm strongly preferred
ability to provide excellent customer service
strong organizational skills
effective verbal communication skills
ability to multi-task and maintain attention to detail
adaptability in a changing environment
team player
computer proficiency with EPIC and Microsoft applications

Job Qualifications

Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology
able to type a minimum of 30 wpm strongly preferred
high school diploma or GED
service orientation with the ability to provide excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles
organization skills to provide order and structure to daily processes and work environment
verbal communication skills capable of interacting with people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
multi-tasking abilities to properly perform multiple duties at once while maintaining attention to detail
adaptability to be flexible and comfortable in adjusting to changing activities, maintaining calm under pressure and enhancing problem solving
team work abilities to work effectively with others to accomplish objectives and goals and willingly offer assistance
computer proficiency with ability to learn and become proficient in EPIC software as well as basic knowledge of Microsoft applications

Job Duties

Acknowledges and welcomes patients and visitors
informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of required paperwork and waiting times
answers general questions about the facility including location, rest rooms, elevators, hours of operation
ensures waiting area is clean, tidy and has appropriate patient announcements and brochures
conveys information to patients and/or visitors as directed
assists or calls for assistance with patients with ambulatory difficulties
obtains registration information from patients for input into EPIC
verifies and/or updates demographic and health plan information
checks patients in and out of clinic
provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures
schedules appointments into EPIC according to Practice protocol
conveys schedule changes to appropriate staff
reviews next day's schedules and prints out physician schedules in advance of visits as directed
assists patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing
pulls patient charts, files information correctly into patient charts, and maintains filing system
prepares charts to clinic and/or Practice specifications
collects copays, cash, check, or credit card payments ensuring patients receive receipts
posts all payments in EPIC
balances daily cash and collections
ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate
identifies problematic accounts and directs them to the financial counselor or Customer Service Department
answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
understands limits of responsibility by not providing medical advice to patients
performs all other duties/responsibilities as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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