Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.75 - $19.25
Work Schedule
Standard Hours
Benefits
competitive pay
Excellent Benefits
Great work environment
team environment
financial assistance
health education
Community outreach
Job Description
Nebraska Methodist Health System is a renowned healthcare provider serving Nebraska and southwest Iowa with a comprehensive network of facilities including four hospitals, over 30 clinic locations, a nursing and allied health college, a medical supply distributorship, and a central laundry facility. Since its inception in 1891 when Methodist Hospital was chartered, the system has prioritized service to the community. Emphasizing care, education, and outreach, Nebraska Methodist Health System is dedicated to improving health outcomes by addressing diverse community needs through financial assistance, health education, and various community benefit initiatives. The institution fosters an inclusive work environment as an Affirmative... Show More
Job Requirements
- High school diploma or general educational development (g.e.d.) required
- Six months previous customer services experience preferred
- Ability to follow written and verbal instructions
- Ability to work in a diverse healthcare environment with diverse customer expectations
- Ability to work as a team
- Ability to keep patient information confidential
- Ability to read, write, and comprehend various written reports and documents
- Ability to manage multiple tasks simultaneously and efficiently
- Strong verbal communication skills for positive interaction with staff and customers in person and over the phone
- Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications
- American Heart Association basic life support (bls) preferred for Papillion pt.
Job Qualifications
- High school diploma or general educational development (g.e.d.)
- Previous customer service experience preferred
- Strong verbal communication skills for positive interaction with staff and customers in person and over the phone
- Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration, and patient care applications
- Ability to follow written and verbal instructions
- Ability to work in a diverse healthcare environment with diverse customer expectations
- Ability to work as a team
- Ability to keep patient information confidential
- Ability to read, write, and comprehend various written reports and documents
- Ability to manage multiple tasks simultaneously and efficiently
- American Heart Association basic life support (bls) preferred for Papillion pt.
Job Duties
- Registers patients for appointments by collecting and verifying patient demographics, insurance information, and other essential information to ensure accurate information is maintained for each patient
- Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner
- Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure excellent customer service is provided within a timely manner and according to policies and procedures
- Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care
- Handles insurance inquiries by answering questions, assisting with referrals, and completing appropriate paperwork to ensure exam charges are submitted to insurance within a timely manner
- Processes and distributes written communication and documents (forms, letters, mail) accurately
- Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the "Population Specific Criteria."
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: