Medical Receptionist (NE Portland)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $24.00
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Work Schedule

On-call
Fixed Shifts
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Benefits

Health Insurance
Dental Insurance
401(k)
Paid Time Off
Team performance bonuses
Professional Development
Employee wellness programs

Job Description

AFC Urgent Care - Portland is part of a nationwide network of urgent care clinics dedicated to redefining healthcare experiences for both patients and staff. Established with a mission to provide fast, smart, and compassionate care, AFC Urgent Care delivers high-quality medical services in a welcoming environment. The Portland location embodies these values by fostering a tight-knit team culture where collaboration, mutual support, and a fun work atmosphere are paramount. The clinic is recognized for moving quickly and efficiently while maintaining a personal touch, ensuring that every patient feels valued and cared for from the moment they arrive.

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Job Requirements

  • High school diploma or equivalent
  • At least 1 year of people-facing customer service experience
  • Basic knowledge of computers and electronic medical records
  • Ability to work full-time hours including evenings and weekends
  • Excellent communication skills
  • Ability to manage multiple tasks and maintain attention to detail
  • Willingness to follow clinic policies and procedures

Job Qualifications

  • At least 1 year of people-facing customer service experience
  • At least 1 year of medical administrative experience preferred
  • Solid computer skills and comfortable learning new systems
  • Knowledge of medical terminology a big plus
  • Ability to remain calm under pressure
  • Strong organizational and communication skills
  • Positive and friendly attitude

Job Duties

  • Welcome patients with a warm, friendly attitude that sets the tone for their entire visit
  • Guide patients through check-in, ensuring all forms are completed and entered accurately into the EMR system
  • Verify insurance details quickly and confidently, making sure patients understand their coverage and any payment due at time of service
  • Complete the checkout process, organizing and scanning medical records and providing patients with necessary documentation
  • Manage incoming phone calls, answering questions or routing them to the right team member without missing a beat
  • Stay on top of emails and faxes, ensuring all requests are handled promptly and accurately
  • Handle cash drawer duties, from setup to end-of-day closeout, with precision and accountability
  • Keep the front desk and lobby area clean, calm, and ready, including disinfecting between patients to ensure a safe and welcoming space
  • Jump in where needed, supporting the clinic team and taking on other tasks as assigned by the Clinic Manager

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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