Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $24.00
Work Schedule
On-call
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
401(k)
Paid Time Off
Team performance bonuses
Professional Development
Employee wellness programs
Job Description
AFC Urgent Care - Portland is part of a nationwide network of urgent care clinics dedicated to redefining healthcare experiences for both patients and staff. Established with a mission to provide fast, smart, and compassionate care, AFC Urgent Care delivers high-quality medical services in a welcoming environment. The Portland location embodies these values by fostering a tight-knit team culture where collaboration, mutual support, and a fun work atmosphere are paramount. The clinic is recognized for moving quickly and efficiently while maintaining a personal touch, ensuring that every patient feels valued and cared for from the moment they arrive.
As t... Show More
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Job Requirements
- High school diploma or equivalent
- At least 1 year of people-facing customer service experience
- Basic knowledge of computers and electronic medical records
- Ability to work full-time hours including evenings and weekends
- Excellent communication skills
- Ability to manage multiple tasks and maintain attention to detail
- Willingness to follow clinic policies and procedures
Job Qualifications
- At least 1 year of people-facing customer service experience
- At least 1 year of medical administrative experience preferred
- Solid computer skills and comfortable learning new systems
- Knowledge of medical terminology a big plus
- Ability to remain calm under pressure
- Strong organizational and communication skills
- Positive and friendly attitude
Job Duties
- Welcome patients with a warm, friendly attitude that sets the tone for their entire visit
- Guide patients through check-in, ensuring all forms are completed and entered accurately into the EMR system
- Verify insurance details quickly and confidently, making sure patients understand their coverage and any payment due at time of service
- Complete the checkout process, organizing and scanning medical records and providing patients with necessary documentation
- Manage incoming phone calls, answering questions or routing them to the right team member without missing a beat
- Stay on top of emails and faxes, ensuring all requests are handled promptly and accurately
- Handle cash drawer duties, from setup to end-of-day closeout, with precision and accountability
- Keep the front desk and lobby area clean, calm, and ready, including disinfecting between patients to ensure a safe and welcoming space
- Jump in where needed, supporting the clinic team and taking on other tasks as assigned by the Clinic Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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