Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $13.90 - $19.82
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee assistance program
Career development opportunities
Work-life balance
Job Description
ChenMed is a family-owned and physician-led healthcare organization dedicated to transforming healthcare for seniors across America. With a unique, patient-first approach, ChenMed focuses on providing high-quality, compassionate primary care designed specifically for the elderly population. As healthcare continues to evolve, ChenMed stands out by delivering personalized care that goes beyond routine medical treatment to embrace the whole person – their health, lifestyle, and wellbeing. Founded on innovation and a deep commitment to its patients and employees alike, ChenMed has experienced rapid growth and expanding opportunities in numerous communities nationwide. The company is driven by a mission to rescue seniors from... Show More
Job Requirements
- High school diploma or equivalent education
- Minimum of 1 year experience in a medical clinic or similar environment
- Ability to communicate effectively with patients and team members
- Skilled in computer and software applications relevant to medical administration
- Knowledge of patient privacy regulations
- Strong organizational and multitasking abilities
- Ability to handle sensitive information confidentially
- Willingness to participate in team meetings and training sessions
- Capable of managing telephone and scheduling systems
- Able to travel locally and regionally up to 10% of the time
Job Qualifications
- High school diploma or equivalent
- Graduation from a nationally accredited Medical Assistant program preferred
- A minimum of 1 year of work experience in a medical clinic or similar environment
- BLS for Healthcare Providers preferred
- Exceptional customer service skills
- Working knowledge of medical insurance and/or EMR systems
- Skilled in operating phones, computers, software, and other IT systems
- Ability to communicate professionally and courteously
- Detail-oriented with outstanding verbal and written communication skills
- Proficient in Microsoft Office Suite including Excel, Word and Outlook
- Ability and willingness to travel locally and regionally up to 10%
- Fluent spoken and written English
- Positive and professional attitude
Job Duties
- Interact appropriately with patients and record information while greeting, checking-in, checking-out or scheduling appointments for patients
- Conduct lobby checks to ensure organization and cleanliness
- Serve as gatekeeper for PCP and Specialists schedules including ensuring Top 40 patients are scheduled every 13 days
- Utilize computer equipment and programs to add new patient information, print out relevant forms, schedule appointments, respond to emails and generate New Patient packets
- Ensure patient contact and emergency contact information is accurately documented in the system
- Conduct "love" calls and mail birthday and greeting cards to patients to commemorate special events
- Answer telephones, take detailed and accurate messages, and ensure messages are directed to appropriate individuals
- Clearly communicate information about ChenMed clinical personnel to patients and others
- Verify patient insurance via phone or website and collect necessary copays
- Assist with scheduling follow-up and in-house Specialist referral appointments when necessary
- Escort patients to exam rooms and ensure their comfort and well-being prior to leaving
- Act as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients and report on hospitalizations
- Present patients with customer service surveys during check out and escalate if needed
- Participate in daily and weekly huddles to provide details on patients
- Regulate and monitor transportation aspects including driver’s lists, medication and grocery deliveries, behavioral challenges, and coordinate Uber/Lyft rides for patients
- Maintain confidentiality of patients' personal information and medical records
- Review patients' personal and appointment information for completeness and accuracy
- Transmit correspondence by mail, email or fax
- Perform other duties as assigned and modified at manager’s discretion
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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