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Medical Receptionist - Mayfield Heights
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and development opportunities
career advancement
Employee wellness programs
Job Description
Apex Skin is a physician-led and rapidly growing dermatology practice dedicated to delivering exceptional patient care and experiences. This medical establishment prides itself on providing high-quality dermatological services within a supportive and patient-centered environment. Known for its clinical excellence and compassionate approach, Apex Skin integrates advanced technology and well-trained staff to ensure smooth clinical operations and outstanding outcomes. The practice is committed to creating a respectful and collaborative workplace where employees are empowered and valued as key contributors to the clinic's success and patient satisfaction.
The role being offered is for a Medical Receptionist who will be an esse... Show More
The role being offered is for a Medical Receptionist who will be an esse... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years of experience as a medical receptionist or in a related administrative role
- proficiency with electronic medical record (EMR) systems, preferably ECW
- strong customer service and communication skills
- ability to multitask and prioritize in a fast-paced environment
- knowledge of medical insurance verification and billing procedures
- ability to maintain patient confidentiality and privacy
- basic computer literacy including scheduling software and office applications
- ability to handle sensitive and confidential information professionally
- willingness to work full-time, Monday through Friday with occasional Saturday mornings
- ability to comply with health and safety requirements, including TB testing and annual flu vaccination
- physical ability to perform prolonged sitting, standing, walking and occasional lifting up to 20 pounds
Job Qualifications
- Strong communication and interpersonal skills
- ability to multitask in a fast-paced environment
- flexibility and adaptability
- customer service mindset with professionalism and patient focus
- excellent time management and organizational skills
- attention to detail and accuracy
- proficiency in basic computer applications and scheduling systems
- knowledge of medical terminology
- word processing and data entry skills
- bachelor’s degree or equivalent experience in a relevant field preferred
- 2+ years of experience as a medical receptionist (dermatology experience is a plus)
- certification as a medical receptionist preferred, or willingness to obtain certification
Job Duties
- Answer incoming calls with professionalism, courtesy, and consistent phone etiquette
- maintain knowledge of insurance plans, terminology, and verification processes
- provide exceptional customer service while greeting, checking in, and assisting patients
- assist Medical Assistants with patient-related phone calls and follow-up tasks
- schedule appointments in person, via phone, or email while optimizing provider time and patient satisfaction
- maintain and update patient accounts, including personal and financial information
- record and collect payments
- process third-party claims
- and follow revenue procedures accurately
- ensure confidentiality and protection of all patient information
- follow established policies and procedures and alert leadership to needed changes
- maintain a clean, welcoming, and calming reception area to reduce patient anxiety
- support team operations and contribute to collective goals
- monitor office supply levels, anticipate needs, and place orders as required
- keep reception and waiting areas cleaned, organized, and patient-ready
- manage daily schedule accuracy, including scrubbing the schedule, monitoring the wait list, and maintaining follow-up lists
- enter insurance data with accuracy and without errors
- call and document communication with patients who cancel or no-show
- verify patient insurance coverage with accuracy
- balance and close out collections at end of day
- use EMR systems, including ECW
- perform scanning, data entry, and spreadsheet tracking
- reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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