Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Work Schedule
Standard Hours
Benefits
competitive pay
Excellent Benefits
Great work environment
Valued employee culture
Stable Monday through Friday schedule
Community impact role
Opportunity for growth
Job Description
Nebraska Methodist Health System is a comprehensive healthcare network that has been a cornerstone of medical service in the Nebraska and southwest Iowa communities since its founding in 1891. The system encompasses four hospitals across these regions, over 30 clinic locations, a nursing and allied health college, a medical supply distributorship, and a central laundry facility. This extensive network enables it to provide a wide array of healthcare services with an emphasis on compassionate and community-focused care. The institution prides itself on its enduring commitment to service, health education, community outreach, and providing financial assistance to those in need. Its... Show More
Job Requirements
- High school diploma or General Educational Development (G.E.D.) required
- 6 months previous customer services experience preferred
- Strong verbal communication skills
- Skilled in computer operation including mouse and keyboard
- Ability to follow instructions
- Ability to work in diverse healthcare environment
- Ability to work as a team
- Ability to keep patient information confidential
- Ability to read, write and comprehend reports and documents
- Ability to manage multiple tasks efficiently
- Medium light work with exertion up to 35 pounds
- Occasional physical activities including balancing, crouching, lifting, pulling/pushing, standing, stooping/bending, twisting and walking
- Frequent activities of carrying, grasping, keyboarding/typing, reaching, repetitive motions, sitting and speaking/talking
- Constantly required hearing and seeing/visual acuity
- Rare exposure to biological agents such as blood or body fluids in patient contact
Job Qualifications
- High school diploma or General Educational Development (G.E.D.) required
- 6 months previous customer services experience preferred
- Strong verbal communication skills for positive interaction with staff and customers
- Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications
- Ability to follow written and verbal instructions
- Ability to work in a diverse healthcare environment with diverse customer expectations
- Ability to work as a team
- Ability to keep patient information confidential
- Ability to read, write, and comprehend various written reports and documents
- Ability to manage multiple tasks simultaneously and efficiently
Job Duties
- Registers patients for appointments by collecting and verifying patient demographics, insurance information, and other essential information to ensure accurate information is maintained for each patient
- Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner
- Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure excellent customer service is provided within a timely manner and according to policies and procedures
- Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care
- Handles insurance inquires by answering questions, assisting with referrals, and completing appropriate paperwork to ensure exam charges are submitted to insurance within a timely manner
- Processes and distributes written communication and documents (forms, letters, mail) accurately
- Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the "Population Specific Criteria."
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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