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Marathon Health logo

Medical Receptionist - Hagerstown, MD

Frederick, MD, USA|Remote, Onsite

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $16.25 - $19.75
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Life insurance
Disability insurance
Dental Insurance
Vision Insurance
401k Match
Paid Time Off

Job Description

Marathon Health is a pioneering healthcare provider specializing in advanced primary care services across the United States. We proudly serve over 2.5 million eligible patients, partnering with approximately 630 employer and union-sponsored clients to deliver comprehensive healthcare solutions. Our organization operates more than 680 health centers across 41 states, providing extensive in-person care, complemented by virtual primary care and mental health services accessible nationwide. As a recognized leader in employer-sponsored healthcare, Marathon Health is committed to transforming healthcare delivery through a patient-centered approach that emphasizes convenience, accessibility, and improved health outcomes. Our multidisciplinary care teams provide a wide range of... Show More

Job Requirements

  • High school diploma or general education degree (GED)
  • 1-3 years of related professional experience in a medical office environment
  • Proficiency in electronic medical record systems
  • Strong technical skills with Microsoft Teams and Microsoft 365
  • Excellent communication skills
  • Ability to multi-task and manage time effectively
  • Ability to maintain confidentiality and adhere to HIPAA regulations

Job Qualifications

  • High school diploma or general education degree (GED) required
  • 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience
  • Associate degree in healthcare or a related field preferred
  • Proficient in the use of an electronic medical record system
  • Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint
  • Excellent written and oral communications skills
  • Exceptional customer service skills and ability to promote teamwork
  • Ability to build and maintain trusting relationships by approaching work with integrity and commitment
  • Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines
  • Flexibility and adaptive skills with the ability to manage competing priorities in a fast-paced environment
  • Proven record of successfully working with teammates, stakeholders, clients, vendors, and guests
  • Excellent organizational skills and meticulous attention to detail
  • High level of critical thinking and creative and effective problem-solving skills
  • Ability to maintain confidential documents and communication and use judgment and discretion

Job Duties

  • Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed
  • Welcome patients and visitors by greeting them in person or on the telephone
  • Schedule appointments in person or by telephone to optimize patients' satisfaction, provider time, and room utilization
  • Keep patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, reminding provider of service delays
  • Comfort patients by anticipating patients' anxieties and answering questions
  • Ensure availability of treatment information for the provider by filing and retrieving patient records
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information
  • Collect money for co-pays, reconcile credit cards and cash, tally the cash drawer, and prepare deposits
  • Complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties
  • Maintain front reception area in a clean and professional looking manner
  • Stock and re-stock office equipment and manage outgoing and incoming deliveries
  • Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other required information
  • Maintain confidentiality of patients and their records and uphold HIPAA regulations and protocol
  • Perform other duties as assigned or required

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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