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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $16.25 - $19.75
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Life insurance
Disability insurance
Dental Insurance
Vision Insurance
401k Match
Paid Time Off
Job Description
Marathon Health is a pioneering healthcare provider specializing in advanced primary care services across the United States. We proudly serve over 2.5 million eligible patients, partnering with approximately 630 employer and union-sponsored clients to deliver comprehensive healthcare solutions. Our organization operates more than 680 health centers across 41 states, providing extensive in-person care, complemented by virtual primary care and mental health services accessible nationwide. As a recognized leader in employer-sponsored healthcare, Marathon Health is committed to transforming healthcare delivery through a patient-centered approach that emphasizes convenience, accessibility, and improved health outcomes. Our multidisciplinary care teams provide a wide range of... Show More
Job Requirements
- High school diploma or general education degree (GED)
- 1-3 years of related professional experience in a medical office environment
- Proficiency in electronic medical record systems
- Strong technical skills with Microsoft Teams and Microsoft 365
- Excellent communication skills
- Ability to multi-task and manage time effectively
- Ability to maintain confidentiality and adhere to HIPAA regulations
Job Qualifications
- High school diploma or general education degree (GED) required
- 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience
- Associate degree in healthcare or a related field preferred
- Proficient in the use of an electronic medical record system
- Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint
- Excellent written and oral communications skills
- Exceptional customer service skills and ability to promote teamwork
- Ability to build and maintain trusting relationships by approaching work with integrity and commitment
- Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines
- Flexibility and adaptive skills with the ability to manage competing priorities in a fast-paced environment
- Proven record of successfully working with teammates, stakeholders, clients, vendors, and guests
- Excellent organizational skills and meticulous attention to detail
- High level of critical thinking and creative and effective problem-solving skills
- Ability to maintain confidential documents and communication and use judgment and discretion
Job Duties
- Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed
- Welcome patients and visitors by greeting them in person or on the telephone
- Schedule appointments in person or by telephone to optimize patients' satisfaction, provider time, and room utilization
- Keep patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, reminding provider of service delays
- Comfort patients by anticipating patients' anxieties and answering questions
- Ensure availability of treatment information for the provider by filing and retrieving patient records
- Maintain patient accounts by obtaining, recording, and updating personal and financial information
- Collect money for co-pays, reconcile credit cards and cash, tally the cash drawer, and prepare deposits
- Complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties
- Maintain front reception area in a clean and professional looking manner
- Stock and re-stock office equipment and manage outgoing and incoming deliveries
- Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other required information
- Maintain confidentiality of patients and their records and uphold HIPAA regulations and protocol
- Perform other duties as assigned or required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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