Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Paid holidays
Professional development opportunities
Job Description
Golden Bear Physical Therapy, a proud member of Therapy Partners Group, stands as a premier provider of outpatient orthopedic care, serving patients in the Central Valley, El Dorado County, and surrounding communities for over 40 years. With a strong reputation for delivering high-quality, individualized care, Golden Bear Physical Therapy is led by a dedicated team of highly skilled physical therapists passionate about helping patients recover and achieve their personal health goals. The company’s commitment to patient-centered care and a supportive, professional environment has helped it become a trusted name in physical therapy services across the region.
Golden Bear Physic... Show More
Golden Bear Physic... Show More
Job Requirements
- High school diploma or equivalent
- Bilingual in English and Spanish
- Experience in data entry or related administrative roles
- Proficient in Microsoft Office
- Ability to maintain confidentiality
- Strong organizational skills
- Ability to multitask
- Excellent communication skills
- Knowledge of HIPAA policies and procedures
- Ability to work Monday to Thursday 7:00 am to 5:00 pm and Friday 8:00 am to noon
Job Qualifications
- Bilingual in English and Spanish
- Strong customer service skills
- Ability to maintain confidential documents
- Organized and able to manage multiple priorities
- Ability to communicate complex information clearly and professionally both orally and in writing
- Honest, direct, and professional communication skills
- Ability to demonstrate active listening and give and receive objective feedback
- Ability to identify and problem solve
- Team player attributes
- Ability to multitask while maintaining a positive and friendly atmosphere with patients nearby
- High school diploma or equivalent
- Experience in data entry, system dashboard, or worklist completion projects is a plus
Job Duties
- Greeting warmly and maintain a friendly, welcoming relationship with all patient care coordinators and any external connections
- Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
- Responsible for answering phones and greeting patients with the utmost professionalism and care
- Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
- Maintains patient confidence and protects operations by keeping information confidential
- Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
- Reviews Copay collection reports and helps identify accounts that may need to be reviewed
- Audits Journeys/Dashboard to ensure they are being worked on in a timely manner
- Audits Payer Direct Portal to ensure notes are being uploaded/AUTHs pulled
- Checks FOC Chats to ensure messages are being responded to and worked on
- Chart audit day’s in advance to ensure we have charts with documents and AUTHs as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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