Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $18.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Retirement Plan
Employee wellness programs
flexible scheduling
Employee Discounts
Job Description
Two Trees Physical Therapy & Wellness, a proud member of Therapy Partners Group, has established itself as the premier provider of outpatient orthopedic services in Ventura County and its neighboring communities for over a decade. Renowned for delivering exceptional, individualized care, Two Trees Physical Therapy & Wellness has built a reputation founded on clinical excellence and a compassionate approach toward patient recovery and wellness. The company’s mission focuses on helping patients regain optimal mobility and quality of life, utilizing a team of highly skilled physical therapists dedicated to achieving patient goals through personalized treatment plans and evidence-based techniques.
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Job Requirements
- High school diploma or equivalent
- Must be 18 or older
- Knowledge of Microsoft Office
- Raintree PMS experience is a plus
- Possess strong relationship building and customer service skills
- Ability to maintain confidential documents
- Ability to demonstrate active listening by asking clarifying questions, identifying and sharing relevant information, and soliciting feedback from others
- Ability to give and receive feedback objectively
- Possess strong team player attributes
- Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with patients nearby
Job Qualifications
- High school diploma or equivalent
- Practice management system knowledge
- Patient scheduling capabilities
- Insurance plan understanding
- Strong relationship building and customer service skills
- Ability to maintain confidential documents
- Ability to demonstrate active listening and provide and receive feedback objectively
- Strong team player attributes
- Ability to multi-task while maintaining a positive and friendly atmosphere
Job Duties
- Greets warmly and maintains a friendly welcoming relationship with all patient care coordinators and any external connections
- Clearly communicates with all staff including clinical and corporate employees in a friendly and courteous manner
- Responsible for answering phones and greeting patients with professionalism and care in a timely manner and returning voicemails same day received
- Maintains a higher than 85 percent answer call rate
- Participates in and adheres to the HIPAA policies and procedures of Therapy Partner Group
- Escalates patient issues and concerns as needed to local clinical leadership and regional front office management
- Schedules patient initial evaluations and follow up visits through plan of care
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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