Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.75 - $19.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Job Description
The hiring establishment is a medical clinic dedicated to delivering top-tier healthcare services with a focus on patient-centered care. As a health service provider, this clinic operates with a commitment to maintaining a comfortable, welcoming environment for its patients while ensuring efficient and high-quality clinical operations. The patient service specialist plays a crucial role in this environment by managing front-office activities and serving as the patient's first point of contact. This professional is pivotal in enhancing patient experience through excellent customer service and seamless administrative support. The clinic maintains strict compliance with healthcare regulations such as HIPAA to protect patient... Show More
Job Requirements
- Must be able to see with corrective eyewear
- Must be able to hear clearly with assistance
- May be exposed to infectious and contagious diseases
- May be in contact with patients under a wide variety of circumstances
- Able to handle emergency or crisis situations
- Will be required to wear protective equipment as necessary
- Ability to escort or transport patient by wheelchair or stretcher
- Frequently sitting, walking, standing
- Occasionally bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, traveling
- Ability to lift 15-20 pounds.
Job Qualifications
- High school diploma or equivalent required
- Associates preferred
- Must obtain and maintain a current certification in BLS
- 1-3 years prior medical office experience is preferred
- Understanding of medical coding and billing
- Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others
- Competent with common PC applications including Internet, email, and Microsoft Office
- Ability to supervise, train, and evaluate new and current provider staff.
Job Duties
- Greets patients in a polite, prompt, and helpful manner
- Proactively keeps patients informed on delays and expected time to be seen by the provider
- Consistently provides superior internal and external customer service
- Ensures patient flow runs smoothly and efficiently
- Obtains registration data, insurance information, and photo ID at each encounter
- Promptly and accurately enters patient data into the computer system
- Verifies patient's insurance
- Accurately enter/update patient information and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan
- Follows all HIPAA guidelines and rules and explains practices to patients
- Maintain proper personnel conduct and confidentiality of patient, staff, and physician information
- Balances daily charges
- Ensures that any money received is safeguarded
- Must have exceptional multi-tasking abilities
- Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity
- Assists other staff when needed in a positive, team-centered manner
- Assist in scheduling and following up on provider referrals
- Ensures lobby remains clean and stocked with necessary items
- Seeks out methods and practices to minimize financial risk
- Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date
- Other duties as assigned
- This is a safety-sensitive and confidential position.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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