Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Job Description
About: Our hiring establishment is a well-regarded medical office that specializes in providing comprehensive healthcare services with a focus on patient care and operational efficiency. This medical practice boasts a team of dedicated healthcare professionals committed to delivering compassionate and quality care to a diverse patient population. The office is equipped with modern medical technologies and utilizes Electronic Health Record (EHR) and Electronic Medical Record (EMR) systems to enhance patient management and streamline administrative processes. The environment is office-based, with limited exposure to communicable diseases, and adheres strictly to policies that foster professionalism and patient-centered service. The employment type is... Show More
Job Requirements
- High school education or equivalent
- 3-5 years experience in the medical field
- Valid and unrestricted Tennessee driver’s license
- Proof of current automotive insurance
- Must be able to stand or walk for 8 to 10 hours a day
- Must be able to lift 10-15 lbs
- Ability to delineate between numeric numbers
Job Qualifications
- High school education or equivalent
- 3-5 years experience in the medical field
- Excellent customer service skills
- Organizational skills
- Phone skills
- Ability to handle busy front desk for multiple physicians
- Prior knowledge of medical reception, Medicare, and all types of insurance
- Electronic patient scheduling system experience
- Electronic health record/electronic medical record system experience
- Flexibility
- Strong work ethics
- Team player
- Good computer and typing skills
- Ability to communicate well verbally and in writing
Job Duties
- Follow sign-in procedures and verify completeness of new or update patient information sheet
- Enter new patient’s information into system or make necessary changes to established patients
- Check for accuracy of insurance status, eligibility, account information, and all vital statistics
- Complete all necessary paperwork
- Have patient sign appropriate eligibility forms
- Receive co-payments and follow department policies for cash management and reporting
- Receive fee-for-service payments
- complete receipt for patient
- Complete opening or closing of area according to checklist paying special attention to cash handling technique and distribution of forms
- Monitor and maintain cleanliness of waiting area and reception area and be able to assist if patients have any difficulty
- Be aware of wait time and communicate that information to patients
- Monitor front lobby for cleanliness
- Maintain a clean and orderly work area
- Answer incoming telephone calls
- handle patient concerns as appropriate or route to appropriate personnel
- Order front desk supplies
- Maintain front office area free of clutter, expired magazines or materials
- Coordinate staff time off keeping site manager continuously aware
- Communicate any office hours changes to HMA and site manager
- Monitor patient flow and report any issues to site manager
- Monitor new patient volume and report routinely to site manager
- Manage processes to maximize efficiencies that affect billing and collections
- Promote and expect a professional atmosphere for employees, patients, and visitors
- Monitor staff’s tracking of all outstanding orders
- Support HMA policies and procedures
- Assist site manager with organizing staff meetings
- Serve as liaison between site manager and staff for daily operations
- Report and monitor any housekeeping issues to onsite management and to site manager
- Call schedule-notify HMA, site manager and answering service of any physician call schedule changes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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