Medical Receptionist - ENGLISH/SPANISH REQUIRED
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Job Description
Pediatric Associates is a well-established healthcare provider founded in Hollywood, Florida, in 1955. As a clinician-led pediatric primary care medical home, the Pediatric Associates Family of Companies is committed to delivering evidence-based, high-quality pediatric care. This organization has grown into a nationally recognized network that emphasizes the voice and expertise of clinicians to drive innovative medical home solutions specifically tailored for pediatric patients. Known for its compassionate, patient-centered approach, Pediatric Associates has fostered a family-like environment where every team member strives to support children's health and development with the utmost dedication. Their offices provide welcoming, family-friendly atmospheres where children and... Show More
Job Requirements
- Bilingual fluency in Spanish and English
- Minimum of 1 year medical office experience preferred
- Active driver’s license
- Ability to operate office computer systems and equipment
- Strong communication skills
- Ability to provide excellent customer service
- Knowledge of medical terminology and procedures desired
- Ability to maintain patient confidentiality
- Physical ability to perform job duties including standing, sitting, lifting up to 10 pounds
- Willingness to participate in office and remote work as needed
- Ability to travel to multiple office locations (15%-20%) when required
Job Qualifications
- Minimum of 1 year experience in a medical office setting preferred
- Active and valid driver’s license upon hire and for the duration of employment
- Ability to learn and practice Pediatric Associates procedures, policies, and protocols
- Proficient grammar, spelling, and verbal communication skills in both English and Spanish
- Ability to read, comprehend, and follow oral and written instructions
- Knowledge of computer use and medical terminology desired
- Ability to interact effectively, support staff and maintain professional working relationships
- Provide excellent customer service and greet patients and visitors professionally and friendly
- Maintain professional phone skills and clear, concise speech
- Use good judgment and maintain patient confidentiality
- Ability to file alpha and numerically
- Experience using computer systems, scanners, printers, and fax machines
Job Duties
- Check-in patients upon arrival, updating demographics, insurance information, PCP, pharmacy, collecting co-pays and patient balances, and providing consents for signature and health questionnaires
- Check out patients, collect additional balances, provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments
- Verify patient insurance through Batch Eligibility or on demand and contact patients whose insurance is not active or PCP is incorrect
- Post patient charges and payments and complete charge and payment reconciliation
- Scan and upload documents through the Document Management system
- Sort and deliver mail and PA documents received by courier and maintain a clean work area and patient waiting area
- Participate in staff and educational meetings
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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