Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $19.05 - $26.11
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
work-life balance initiatives
Job Description
Hillsboro Medical Center is a reputable healthcare facility committed to delivering high-quality medical services to its community. Known for its compassionate and patient-centered approach, the center prioritizes both advanced medical care and excellent customer service. The facility fosters a supportive work environment for its staff, encouraging professional growth and collaboration among healthcare providers. With a focus on innovation and patient satisfaction, Hillsboro Medical Center integrates modern technology and efficient administrative processes to ensure optimal care delivery. This commitment extends to hiring dedicated professionals who can contribute to maintaining its standard of excellence and uphold the center's values of respect, integrity,... Show More
Job Requirements
- No specific education required
- No specific prior experience required
- Ability to multi-task effectively
- Exceptional customer service skills
- Effective communication skills
- Basic computer proficiency
- Ability to use multi-line telephone systems
- Knowledge of medical terminology and insurance processes preferred
- Current BLS certification preferred
- Ability to maintain confidentiality
- Ability to work independently
- Ability to follow protocols and scheduling templates
- Ability to manage patient information accurately
Job Qualifications
- High school graduate or GED preferred
- Prior medical clinic experience preferred
- Experience using an EMR preferred
- Current BLS certification preferred
- Demonstrates proper appearance and personal conduct
- Uses effective communication skills with diverse customers
- Demonstrates good telephone skills and interpersonal communication abilities
- Demonstrates good grammar and spelling abilities
- Demonstrates excellent customer service skills
- Demonstrates good organization skills and ability to multitask
- Demonstrates ability to function independently with minimal supervision
- Models effective working relationships with all health care team members, patients and others
- Demonstrates working knowledge of medical terminology and insurance authorization processes
- Understands and applies insurance coverage pertaining to co-payments and referrals
- Demonstrates scheduling of new and established patients according to protocols
- Basic computer skills including word processing and Windows applications
- Preference for data-base skills
- Bilingual in Spanish and English preferred
Job Duties
- Checks in patients to include gathering patient information, entering into computer, collecting co-payments, creating new charts and handles insurance information appropriately
- Checks out patients to include addressing any additional patient concerns or needs
- Schedules patient correctly through EMR and within provider guidelines
- Answers telephone and triages calls to determine urgency
- transfers and/or leaves messages for MA/RN staff including voice mail and follows-up on telephone inquiries
- directs callers to other providers, staff or departments when appropriate
- Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns
- Delivers such information or requests promptly to the appropriate providers or their designees
- Monitors missed appointments and handles per protocol
- Obtains prior medical records and studies if appropriate
- Appropriately routes faxes, prescription refills, test result requests and insurance inquires
- Updates financial record for customers, entering all information from patients directly into computer in a concise and professional manner regarding patient concerns, questions and agreements regarding their bill statements, payments and insurance information
- Collects, sorts and distributes mail daily
- Responds to correspondence as appropriate, by telephone and/or in writing
- Maintains organized work area
- Closes clinic by balancing cash drawer, completing deposit and pulling next day's charts
- Completes insurance referrals by referring patient to proper specialist, preparing paperwork, obtaining authorization from insurance company and handling denials and problems
- Sends copies of chart notes to primary care physicians and patient accounting as needed
- Attends monthly full staff meeting
- Communicates supply needs in a timely manner to the ordering person
- Attends insurance workshops and reads insurance updates
- Completes all mandatory education and licensure requirements to meet state, professional and regulatory requirements
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
No experience required
Job Location
You may be also interested in: