Medical Receptionist - Chadwell Facial Plastic Surgery
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Tuition Reimbursement
401(k) match
Health Insurance
Pet health coverage
paid volunteer time
Parental leave
Job Description
The South Bend Clinic is a well-established healthcare provider located at the University Commons Campus in South Bend, Indiana. Known for its commitment to excellence, this clinic not only delivers high-quality health services but also prides itself on fostering a positive and inclusive work environment where employees are inspired to exceed expectations and make meaningful impacts. The clinic focuses on holistic well-being, recognizing the importance of both physical health and overall life balance for its team members. With a full-time role based on a Monday to Friday schedule from 8:00 am to 5:00 pm, this position offers a consistent working... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a customer service or administrative role preferred
- ability to use EPIC scheduling software or willingness to learn
- strong communication and interpersonal skills
- ability to multitask effectively in a fast-paced environment
- maintain a professional demeanor at all times
- basic computer proficiency
- ability to handle confidential information with discretion
Job Qualifications
- Candidate will possess a positive attitude and should have a professional demeanor
- must be able to multi-task in a fast paced practice
- will be responsible for scheduling patients for Physician/Esthetician, inventory of products and being knowledgeable about products to assist in sales
- previous experience with Epic a plus
- will consider an Esthetician for this role
Job Duties
- Acknowledges and welcomes patients and visitors
- informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of required paperwork and waiting times
- answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
- ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures
- as directed, conveys information to patients and/or visitors
- assists or calls for assistance with patients with ambulatory difficulties
- obtains registration information from patient for input into EPIC
- verifies and/or updates demographic and health plan information
- checks patients in and out of clinic
- provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures
- schedules appointments into EPIC according to practice protocol
- conveys schedule changes to appropriate staff
- reviews next day’s schedules and as directed, prints out physician schedules in advance of visits
- may assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing
- pulls patient charts, files information correctly info patient charts, and maintains filing system
- prepares charts to clinic and/or practice specifications
- collects copays, cash, check, or credit card payments ensuring patients receive receipts
- posts all payments in EPIC
- balances daily cash and collections
- ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate
- identifies problematic accounts and directs them to the financial counselor or the customer service department
- answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
- understands limits of responsibility by not providing medical advice to patients
- performs all other duties/responsibilities as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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