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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $14.30 - $20.42
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Bonuses
Job Description
ChenMed is a family-owned and physician-led healthcare company dedicated to transforming healthcare for seniors across the United States. With a unique and patient-centered approach, ChenMed focuses on providing compassionate, high-quality, value-based primary care to improve the health and well-being of the populations served. The company is rapidly expanding as it continues to rescue more seniors from inadequate healthcare situations, making significant improvements in their lives through personalized care and attention. This dynamic growth also creates abundant opportunities for career advancement and personal development for its employees.\n\nThe Medical Receptionist (Care Facilitator) at ChenMed serves as a crucial point of contact for... Show More
Job Requirements
- High school diploma or equivalent education
- Minimum of 1 year of work experience in a medical clinic or similar environment
- Spoken and written fluency in English and Vietnamese
- Ability and willingness to travel locally and regionally up to 10% of the time
- Exceptional customer service skills
- Knowledge of medical insurance and/or electronic medical record EMR systems
- Skilled in operating phones, computers, software and basic IT systems
- Detail-oriented
- Outstanding verbal and written communication skills
Job Qualifications
- High school diploma or equivalent education
- Graduation from a nationally accredited Medical Assistant program preferred
- A minimum of 1 year of work experience in a medical clinic or similar environment
- BLS for Healthcare Providers preferred
- Exceptional customer service skills
- Knowledge of medical insurance and/or electronic medical record EMR systems
- Skilled in operating phones, computers, software and basic IT systems
- Outstanding verbal and written communication skills
- Proficient in Microsoft Office Suite including Excel, Word and Outlook
- Spoken and written fluency in English and Vietnamese
- Ability to communicate professionally and courteously
- Detail-oriented with strong listening skills
- Positive and professional attitude
- Ability and willingness to travel locally and regionally up to 10% of the time
Job Duties
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients
- Conducts lobby checks to ensure organization and cleanliness
- Serves as the gatekeeper for PCP and Specialists schedules including ensuring Top 40 patients are scheduled every 13 days
- Utilizes computer equipment and programs to add new patient information, print out relevant forms, schedule appointments, respond to emails and generate New Patient packets
- Conducts love calls, mails birthday and greeting cards to patients commemorating special events
- Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual
- Clearly communicates information about ChenMed clinical personnel to patients and other individuals
- Verifies patient insurance via phone or website and collects any necessary copays for services
- Assists with scheduling follow-up and in-house Specialist referral appointments
- Escorts patients to exam rooms and ensures their comfort prior to leaving
- Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients
- Presents patients with customer service survey during check out and escalates if needed for immediate service recovery
- Participates in daily and weekly huddles to provide details on patients
- Regulates and monitors aspects of transportation including driver’s lists, medication and grocery deliveries, scheduling rides for patients
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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