Medical Receptionist (Bilingual Spanish)
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
FSA health care
FSA dependent care
Employee assistance program
Paid Time Off
401(k) retirement plan
Profit sharing
Pet insurance
Tuition Reimbursement
Job Description
St. Jude Neighborhood Health Centers is a well-established community healthcare provider dedicated to delivering high-quality, comprehensive medical services to families in underserved areas. With multiple locations across Fullerton, Anaheim, Orange, and the High Desert region, this organization has a rich history rooted in the 1980s through its origins with St. Joseph Health. Their mission focuses on ensuring that every individual, regardless of financial circumstance, has access to exceptional healthcare. St. Jude Neighborhood Health Centers operates with a team-based care model that integrates family medicine, obstetrics, women’s health, oral and vision care, mental health services, patient advocacy, case management, and community... Show More
Job Requirements
- High school graduate or GED
- One or more years of receptionist experience preferably in an outpatient healthcare setting
- Previous experience with computers and automated scheduling preferred
- Experience handling and balancing cash preferred
- Knowledge of principles of outstanding customer service
- Ability to operate all general business equipment
- Knowledge of grammar, spelling and medical terminology
- General understanding of healthcare insurance and terminology
- Ability to sort and file by alphabet or terminal digit
- Ability to handle cash transactions and balance cash drawers
- Highly organized with strong time management skills
- Ability to perform simultaneous tasks and prioritize effectively
- Bilingual English and Spanish proficiency without interpreter
- Ability to demonstrate interpersonal and cultural sensitivity
- Proficiency with EMR systems
Job Qualifications
- High school graduate or GED
- One or more years of experience as a receptionist preferably in an outpatient healthcare setting
- Knowledge of grammar, spelling, and medical terminology
- General knowledge of healthcare insurance and terminology
- Ability to handle cash transactions and balance cash drawers
- Highly organized with strong time management skills
- Ability to perform simultaneous tasks and prioritize effectively
- Demonstrates ability to read, write and speak English and Spanish without an interpreter
- Demonstrates interpersonal and cultural sensitivity when working with diverse populations
- Proficiency with EMR systems
- Operates general business equipment and assists with clerical needs
Job Duties
- Graciously greets patients and visitors promptly and politely to the medical office and obtains all required information to register patient
- Ensures or assists patient in completing all forms and routes those forms to the appropriate personnel or department
- Inputs registration demographic and insurance information into computer
- Reviews current registration information with patient updating information as required
- Determines patient insurance eligibility and PCP
- Assists patient in selecting a PCP if one has not been selected
- Reviews provider schedules in advance to ensure pre-registration of new patients
- Assembles and sends new patient packets, registration packets, and history physical forms prior to scheduled appointments
- Schedules patient visits per established procedures including all required ICD-10 codes
- Confirms appointments, cancels appointments and notifies clinical staff of appointment changes
- Discusses scheduling conflicts or problems with supervisors or clinical staff
- Provides schedule updates during the day
- Generates bump/wait lists and reschedules appointments as needed
- Informs clinical personnel when patients arrive virtually or in clinic and routes patient appropriately
- Answers incoming telephone calls and routes calls or takes detailed messages
- Handles prescription refill requests
- Checks patient out at end of visit, answering questions including simple billing inquiries
- Reviews charge/encounter tickets for accuracy
- Obtains missing information from clinical staff
- Prepares no-show letters for physician signature
- Collects outstanding balances and copayments, processes payments and issues receipts
- Balances cash drawer at shift end
- Assists in verifying and processing patient referrals as needed
- Assists with medical records requests and scanning documents
- Opens or closes office as shift requires, ensuring doors are secured and equipment turned on/off
- Maintains front office workflows by following policies and procedures, reporting needed changes and supporting team efforts.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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