Medical Receptionist - Bilingual (English/Spanish)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.51
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
mental health support
Paid Time Off
401(k) Plan
Profit sharing
Pet insurance
Tuition Reimbursement
Job Description
St. Jude Neighborhood Health is a well-established and respected community health organization dedicated to providing comprehensive medical care to underserved populations. With multiple locations across Fullerton, Anaheim, Orange, and the High Desert, the organization has a rich history dating back to the 1980s through its origins with St. Joseph Health. St. Jude Neighborhood Health is committed to delivering high-quality, accessible healthcare to low-income families, many of whom live below 200% of the Federal Poverty Level and predominantly speak Spanish. The health centers operate using a collaborative, team-based model that integrates family medicine, obstetrics, women’s health, oral and vision care, preventative... Show More
Job Requirements
- High school graduate or GED
- One or more years of experience as a receptionist preferably in an outpatient healthcare setting
- Previous experience with computers and/or automated scheduling preferred
- Prior experience handling and balancing cash
- Knowledge of grammar, spelling, and medical terminology
- General knowledge of healthcare insurance and terminology is a plus
- Ability to sort and file by alphabet or terminal digit
- Ability to handle cash transactions and balance cash drawers
- Highly organized with strong time management skills
- Demonstrates ability to read, write and speak English and Spanish without an interpreter
- Demonstrates interpersonal and cultural sensitivity
- Experience working with diverse and underserved populations
- Proficiency with EMR systems
Job Qualifications
- High school graduate or GED
- One or more years of experience as a receptionist preferably in an outpatient healthcare setting
- Previous experience with computers and/or automated scheduling preferred
- Prior experience handling and balancing cash
- Knowledge of grammar, spelling, and medical terminology
- General knowledge of healthcare insurance and terminology is a plus
- Ability to sort and file by alphabet or terminal digit
- Ability to handle cash transactions and balance cash drawers
- Highly organized with strong time management skills
- Demonstrates ability to read, write and speak English and Spanish without an interpreter
- Demonstrates interpersonal and cultural sensitivity
- Experience working with diverse and underserved populations
- Proficiency with EMR systems
Job Duties
- Graciously greet patients and visitors promptly and politely to the medical office and obtain all required information to register patient
- Ensure or assist patient in completing all forms and route those forms to the appropriate personnel or department
- Input registration demographic and insurance information into computer
- Review current registration information with patient updating information as required
- Determine patient insurance eligibility and PCP
- Assist patient in selecting a PCP if one has not been selected
- Review provider schedules in advance to ensure pre-registration of new patients
- Assemble and send new patient with applicable packets, registration packets, and history physical forms prior to scheduled appointments
- Schedule patient visits per established procedures and ensure inclusion of all required ICD-10 codes for scheduling
- Confirm appointments, cancel appointments and notify clinical staff of appointment changes
- Discuss scheduling conflicts or problems with supervisors or clinical staff
- Provide schedule updates during the day
- Generate Bump/Wait Lists and reschedule patient appointments as needed
- Inform clinical personnel when patients have arrived virtually or in clinic, route patient to appropriate clinical area
- Answer incoming telephone calls
- Route calls as appropriate or take detailed, accurate, legible messages
- Communicate with answering service regarding office hours, covering provider, etc
- Handle prescription refill requests per established procedures
- Check patient out at end of visit answering any patient questions including simple billing questions
- Review charge/encounter ticket for completeness and accuracy
- Obtain missing information from clinical staff
- Manage appointment arrivals, cancellations, and no-shows
- Prepare No Show Letters for physician signature
- Collect outstanding balances as indicated on encounter ticket
- Determine total charges for visit and calculate patient financial responsibility per established policies and procedures
- Collect required copayments and payments (cash, check, credit card), issue receipts, stamp back of checks and record MRN, make change per established procedures
- Ensure cash is secure by following established procedures
- Balance cash drawer at the end of shift/day
- Ensure billing information and collections are routed to appropriate personnel or department
- Assist in verifying and processing patient referrals as needed
- Assist with medical records requests and scanning documents as needed
- Open or close office as shift requires ensuring all doors are secured and equipment turned on/off
- Communicate problems to supervisor in a timely manner
- Maintain front office workflows by following policies and procedures and report needed changes
- Support team effort by accomplishing related results as needed
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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