Medical Receptionist - BETA Technologies, South Burlington, VT
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Life insurance
Disability insurance
401k Match
Dental Insurance
Vision Insurance
Job Description
Marathon Health is a leading provider of advanced primary care services in the United States, serving over 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. They operate more than 680 health centers across 41 states, offering a comprehensive suite of healthcare solutions including advanced primary care, mental health, occupational health, musculoskeletal care, and pharmacy services. Additionally, Marathon Health provides virtual primary care and mental health services accessible nationwide to all 50 states. With a patient-first approach, Marathon Health is dedicated to transforming healthcare delivery by making access to both in-person and virtual care convenient, which results in... Show More
Job Requirements
- High school diploma or general education degree (GED)
- 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience
- Proficient in electronic medical record systems
- Strong technical skills with Microsoft Teams and Microsoft 365 applications
- Excellent communication skills
- Exceptional customer service skills
- Ability to work well in a team environment
- Strong time management and organizational skills
- Ability to handle confidential information with discretion
- Ability to multitask and prioritize in a fast-paced environment
Job Qualifications
- High school diploma or general education degree (GED) required
- 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience
- Associate degree in healthcare or a related field preferred
- Must be proficient in the use of an electronic medical record system
- Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint
- Excellent written and oral communications skills
- Exceptional customer service skills and ability to promote teamwork
- Ability to build and maintain trusting relationships by approaching all work with integrity and commitment
- Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines
- Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment
- A proven record of successfully working with teammates, stakeholders, clients, vendors, and guests
- Excellent organizational skills and meticulous attention to detail
- High level of critical thinking, and creative and effective problem-solving skills
- Ability to maintain confidential documents and communication and use judgment and discretion
Job Duties
- Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed
- Welcomes patients and visitors by greeting them, in person or on the telephone
- Optimizes patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider of patient's arrival
- reviewing service delivery compared to schedule
- reminding provider of service delays
- Comforts patients by anticipating patients' anxieties and answering questions
- Ensures availability of treatment information for the provider by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Responsible for collecting money for co-pays (clinic specific), reconciling credit cards and preparing deposits
- May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties
- Maintain front reception area in a clean and professional looking manner
- May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries
- Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required
- May scan and upload forms as necessary
- Maintain confidentiality of patients and their records and maintains HIPAA regulations and protocol
- Perform other duties as assigned or required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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