Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $21.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Voluntary critical illness insurance
Voluntary Accident Insurance
long term disability insurance
Flexible spending account
Dependent care assistance program
401(k) retirement plan
Job Description
OnePeak Medical is a forward-thinking healthcare provider dedicated to transforming primary care through innovative and integrated health services. Positioned as a leader in wellness and health innovation, OnePeak Medical focuses on delivering a unique patient experience that emphasizes the interconnectedness of health, mind, body, and spirit. This holistic approach is not only about treating illness but about fostering optimal health and well-being for each patient they serve. With a strong commitment to teamwork, respect, informed communication, balance, and excellence, OnePeak Medical strives to cultivate a supportive, inclusive, and empowering environment both for patients and its staff.
As a Medical Re... Show More
As a Medical Re... Show More
Job Requirements
- High school diploma or equivalent
- 6 months of customer service experience
- 6 months of front desk reception or scheduling experience in a medical office strongly preferred
- Prior PM/EHR experience strongly preferred
- Proficiency in Microsoft Office Suite strongly preferred
- Computer/tech savvy strongly preferred
- Knowledge and experience with medical billing and insurance payors including Medicare, Medicaid, Private Insurance, and Managed Care programs strongly preferred
Job Qualifications
- Demonstrate core values of teamwork, respect, informed communication, balance, and excellence
- Exhibit excellent customer service and teamwork skills
- Effectively communicate with patients, staff, and providers
- Display confidence and skill knowledge
- Uphold company core values and treat others with respect
- Possess good judgment and make timely sound decisions
- Embrace continuous improvement
- Demonstrate strong interpersonal skills and professionalism
- Excel in listening and accept constructive feedback
- Maintain strict patient confidentiality as per HIPAA
- Manage time effectively, multitask, prioritize and organize workloads
- Thrive in a fast-paced environment
- Be flexible to meet business needs including potential travel to other clinics
- If required, possess a valid driver's license and comply with vehicle insurance regulations
Job Duties
- Provide outstanding customer service, offering a warm and positive welcome to patients and visitors, both in person and via phone
- Ensure accurate listing of the Primary Care Provider (PCP) in the patient's chart
- Adhere to all OnePeak Medical policies and procedures, including maintaining confidentiality and security protocols
- Manage a multi-line telephone system, routing calls and scheduling patient appointments
- Register patients and update demographic and insurance information, including the patient portal
- Verify accuracy of patient information and inform patients of required documentation changes
- Confirm payment methods and collect necessary payments, documenting transactions properly
- Maintain reception desk, waiting areas, and office files
- Utilize problem-solving and conflict-resolution skills for patient complaints
- Attend department and clinical meetings
- Complete end-of-day responsibilities
- Fulfill additional responsibilities to support OnePeak Medical
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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