Medical Receptionist & Referral Coordinator - Call Center Focus

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $22.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

supportive work culture

opportunities for career growth

Comprehensive training programs

Paid Time Off

Health Insurance

Paid holidays

Employee wellness programs

Job Description

Family Medicine Austin is a well-established healthcare provider dedicated to delivering comprehensive and compassionate family medical care to the Austin community. Known for its patient-centered approach, this medical practice prioritizes accessible, high-quality care and fosters a warm, welcoming environment for both patients and staff. Family Medicine Austin operates several clinic locations and employs a team of committed healthcare professionals focused on improving patient outcomes through coordinated and personalized care. The practice is committed to the continuous development of its team, offering opportunities for career growth and a supportive work culture that values collaboration, excellence, and respect.

We are curr... Show More

Job Requirements

High school diploma or equivalent
prior experience in a medical office, call center, or healthcare setting preferred
knowledge of medical terminology and insurance processes is advantageous
excellent written and verbal communication skills
proficiency with EHR systems and Microsoft Office Suite
strong organizational abilities
ability to multitask and maintain detail orientation under pressure

Job Qualifications

High school diploma or equivalent
prior experience in a medical office, call center, or healthcare setting preferred
knowledge of medical terminology and insurance processes advantageous
exceptional communication skills both written and verbal
proficiency in using EHR systems such as eClinicalWorks and Microsoft Office Suite
strong organizational skills and patient-first mindset
ability to multitask effectively and maintain attention to detail under pressure

Job Duties

Open and close the clinic daily
perform office readiness procedures
greet patients warmly and manage check-in/check-out processes
collect and verify patient demographics, insurance cards, and co-payments
provide Connected Minds tablets during visits
maintain a clean and welcoming patient waiting area
replenish refreshments and ensure a positive front-desk environment
answer incoming calls courteously and professionally
schedule and confirm appointments
manage provider calendars
respond to patient inquiries about medical records, services, insurance, and office policies
route messages appropriately through the EHR
follow up with patients regarding appointments and documentation
manage incoming referrals and track status
coordinate with specialists for appointment availability
verify insurance eligibility and obtain authorizations
document referral details in the electronic health record
collaborate with clinical staff to resolve referral issues
monitor and respond to patient portal messages, voicemails, and texts
assist with billing inquiries
track daily no-shows and cancellations
support internal communication threads
travel between Family Medicine Austin locations as needed for coverage

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: