Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.75 - $19.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee assistance program
Job Description
The hiring organization is a reputable healthcare provider specializing in orthopaedic care, committed to delivering outstanding medical services to its patients and visitors. Renowned for its focus on personalized treatment and patient satisfaction, this medical office plays a crucial role in supporting individuals with orthopaedic needs through a compassionate, professional, and efficient environment. The organization maintains a strong dedication to its mission, vision, and values, consistently upholding safety and privacy standards in accordance with HIPAA and OSHA regulations. The part-time employment opportunity offered by the company provides a rewarding chance to be part of a dynamic team that prioritizes excellent... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of experience in a customer service position, preferably in a medical practice setting
- Previous medical knowledge preferred
- CPR/AED and First Aid certification preferred
- Must be customer service oriented with a team environment focus
- Schedules will change as department needs change, including overtime and weekends
- Weekly travel between locations
- Knowledge of the companies mission, vision and values
- Knowledge of medical terminology and anatomy
- Knowledge and proper use of office equipment
- Knowledge of electronic health records systems
- Ability to process monetary transactions and provide accurate change
- Ability to work on a team while maintaining positive and professional relationships
- Ability to multitask effectively
- Ability to communicate calmly and clearly with patients, physicians, vendors and staff
- Ability to analyze situations and respond in a calm and professional manner
Job Qualifications
- High school diploma or equivalent
- Minimum one year of experience in a customer service position, preferably in a medical practice setting
- Previous medical knowledge preferred
- CPR/AED and First Aid certification preferred
- Knowledge of medical terminology and anatomy
- Skilled in attention to detail
- Skilled in organizing
- Skilled in communicating effectively with providers, staff, patients and vendors
- Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages
Job Duties
- Greet each patient and visitor in a welcoming and inviting manner
- Communicate and work well in the clinical environment with interaction with patients, fellow workers, physicians and others
- Attend monthly department meetings as scheduled
- Treat each patient, visitor and coworker with compassion, devotion and respect
- Provide compassionate support to patients and visitors that are in distress
- Ensure patients' individual needs are met
- Assist patients with personal hygiene needs as warranted
- Transfer patients with ambulatory issues as needed
- Collect, record and update patient information
- Facilitate scheduling of patient appointments
- Perform a variety of clerical duties including answering phone calls, taking messages, faxing, scanning
- Maintain information within the electronic medical record
- Collect payments for services rendered per policy, including copayments and balances with accurate daily drawer balancing
- Distribute paperwork efficiently according to protocol
- Comply with HIPAA, OSHA, and safety standards
- Take initiative in performing additional tasks necessary or in the best interest of the practice
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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