Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Training opportunities
Job Description
Intermountain Healthcare (IHA) is a well-established healthcare organization dedicated to providing high-quality medical services to diverse patient populations. With a strong commitment to patient-centered care, IHA operates multiple primary care and specialty practices, equipped with modern medical technologies and staffed by compassionate healthcare professionals. The organization emphasizes service excellence, professionalism, and a team-oriented work environment, aiming to enhance the overall health outcomes and patient satisfaction through efficient and empathetic healthcare delivery.
This full-time Medical Receptionist position at IHA plays a crucial role as the first point of contact for patients and visitors both in-person and over the phone. The ... Show More
This full-time Medical Receptionist position at IHA plays a crucial role as the first point of contact for patients and visitors both in-person and over the phone. The ... Show More
Job Requirements
- High school diploma or GED or valid work permit for age 15-17
- 1-2 years of experience in medical or physician office or customer service environment preferred
- Understanding of insurance verification
- Excellent written and verbal communication skills
- Proficient in patient care procedures and organizational policies
- Service-oriented and courteous approach
- Proficient in operating Windows-based computer systems and software
- Ability to compute mathematical calculations
- Knowledge of medical terminology
- Team-oriented with professional and friendly demeanor
- Ability to interact effectively with diverse populations
- Ability to cross-train in other practice areas
- Good organizational and time management skills
- Ability to exercise sound judgment and problem-solving skills
- Ability to maintain confidentiality
- Ability to travel between office sites
- Successful completion of competency-based program during training period
Job Qualifications
- High school diploma or GED or valid work permit for ages 15-17
- Preferred coursework in insurance, billing or medical practice education
- 1-2 years experience in a medical or physician office or customer service environment
- Proficient knowledge of patient care procedures and organizational policies
- Excellent written and verbal communication skills including phone etiquette
- Proficient in Microsoft Word, Excel, Outlook, and electronic medical records
- Ability to compute mathematical calculations
- Knowledge of medical terminology
- Ability to work collaboratively in a team-oriented environment
- Strong organizational and time management skills
- Ability to maintain confidentiality per HIPAA guidelines
Job Duties
- Greets all individuals arriving at the office courteously and ensures that their needs are met
- Obtains necessary patient registration information and verifies patient insurance eligibility
- Prepares charts for visits and notifies clinical staff of patient arrival
- Accurately completes patient forms, collects payments and posts charges to the billing system
- Retrieves and files EMR and paper charts and miscellaneous reports
- Answers telephone calls following office etiquette and relays messages timely
- Schedules and confirms appointments
- Assists with rescheduling clinics and contacts patients
- Sends out necessary new patient paperwork via MyChart or mail
- Works the daily work queue
- Monitors and organizes the work area and waiting room
- Supports patient populations including refugees and digital campaigns as applicable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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