Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Life insurance
Job Description
The hiring establishment is a reputable healthcare organization dedicated to providing comprehensive medical services to diverse patient populations. This organization operates as a medical office within the healthcare industry, focusing on delivering high-quality patient care through effective administrative and clinical support. Known for its commitment to excellence, patient-centered services, and adherence to industry standards such as HIPAA, the organization strives to create a positive, professional, and service-oriented environment for both patients and staff. Operating under the broader umbrella of Trinity Health and IHA, this organization blends experienced healthcare management with compassionate service principles to enhance patient satisfaction and ensure smooth... Show More
Job Requirements
- High school diploma or GED or valid work permit if aged 15-17
- 1-2 years of experience in a medical or physician office or customer service environment preferred
- understanding of verification of insurances
- excellent written, verbal and face-to-face communication skills including proper phone etiquette
- proficiency in patient care procedures and organizational policies related to position responsibilities
- service-oriented and courteous
- proficiency in operating Windows-based computer systems including EMR and Microsoft Office
- ability to compute mathematical calculations
- knowledge of medical terminology
- ability to work collaboratively in a team
- ability to work effectively with diverse populations including staff, patients and vendors
- ability to cross-train in other practice areas
- good organizational and time management skills
- ability to exercise sound judgement and problem-solving skills
- ability to handle confidential information
- ability to drive to other office locations
- successful completion of IHA competency-based training within introductory period
Job Qualifications
- High school diploma or GED or between the ages of 15-17 with a valid work permit from their high school
- 1-2 years of experience in a medical or physician office or customer service environment preferred
- knowledge of medical terminology
- proficient in operating a standard desktop and Windows-based computer system including electronic medical records and Microsoft Word, Excel, Outlook
- excellent written, verbal and face-to-face communication skills including proper phone etiquette
- understanding of verification of insurances
- service-oriented and responsive to customer needs
- ability to work collaboratively in a team-oriented environment
- good organizational and time management skills
- ability to exercise sound judgement and problem-solving skills
- ability to handle patient and organizational information confidentially
Job Duties
- Greets all individuals arriving at the office courteously and ensures that their needs are met
- obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient’s arrival
- accurately completes patient forms, collects payment and ensures that charges are posted to the billing system
- retrieves and files EMR/paper charts and miscellaneous reports
- answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner
- schedules and confirms appointments based on office protocols
- assists with reschedules of clinics and contacts patients
- communicates with leadership when overbooks are not approved
- sends out necessary New Patient paperwork via MyChart or mail
- works the daily Work Queue (WQ)
- may oversee that daily payment and charge posting balancing is completed and correct
- may support overdue report management and patient outreach
- monitors, organizes and keeps work area and waiting room neat
- supports other offices, attends meetings and training as assigned
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: