Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $27.69
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
401k
equity stock purchase
Paid Time Off
Incentive programs
recognition programs
Job Description
ProHealth Physicians, part of the Optum family of businesses, is a respected community-based medical group dedicated to maintaining and enhancing the health and well-being of the communities it serves. With a strong focus on teamwork, exceptional medical resources, and a deep commitment to delivering quality care and service, ProHealth Physicians has established itself as a leading healthcare provider. The organization prides itself on fostering an environment where patient care is paramount, and employees are supported through development opportunities and a clear path for career advancement. This rewarding culture is coupled with robust benefits and recognition programs, making ProHealth Physicians an... Show More
Job Requirements
- High school diploma/GED or higher
- At least one year of customer service, healthcare, and/or administrative experience
- Beginner level computer literacy skills
- Ability to follow detailed procedures and maintain confidentiality
- Good communication and interpersonal skills
- Ability to work flexible hours within the 7:30 am to 6:00 pm EST timeframe
- Commitment to teamwork and quality patient service
Job Qualifications
- High school diploma/GED or higher
- One year of customer service, healthcare, and/or administrative experience
- Beginner level of proficiency with computer literacy
- Experience working with an electronic health record
- Office administrative, receptionist, or clerical experience in a medical environment
- Customer service experience in retail, hospitality, etc.
- Knowledge of medical terminology
- Knowledge of ICD-10 and CPT coding
- Bilingual in Spanish
- Bilingual in Portuguese
Job Duties
- Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines
- Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Greet patients and conduct check-in process
- Monitor daily reminder call logs to reschedule appointments as needed
- Scan and index documents into the EHR
- ensure that necessary documents, lab results, etc. are available in advance of patient visits
- Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
- Maintain knowledge of current OSHA and ProHealth policies
- Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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