Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Tuition Assistance
Paid holidays
Job Description
Conviva Senior Primary Care is a leading healthcare provider specializing in senior-focused primary care services. They offer comprehensive, proactive, and preventive care tailored to meet the unique health needs of seniors. This includes wellness visits, physical exams, chronic condition management, screenings, and treatment for minor injuries. Conviva is part of CenterWell Senior Primary Care, which operates under Humana Inc., a well-established company in the healthcare industry known for its commitment to whole-person health. CenterWell is the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and a major pharmacy benefit manager. Their innovative,... Show More
Job Requirements
- Welcomes patients and visitors
- assists patients by answering questions
- schedules appointments
- verifies insurance coverage
- collects patient charges
- demonstrates excellent customer service and phone etiquette
- proficient in MS Office applications
- passionate about contributing to continuous improvement of consumer experiences
Job Qualifications
- High school diploma or GED preferred
- prior experience in a medical office setting preferred
- prior experience working front desk at a medical office preferred
- experience with eClinicalWorks preferred
- bilingual English and Spanish preferred but not required
- excellent customer service and phone etiquette
- knowledge of MS Office (Word, Excel, Outlook, Access)
- appointment scheduling experience
- insurance verification skills
- ability to collect patient charges
- passionate about improving consumer experiences
Job Duties
- Receive and route incoming and outgoing telephone calls accurately
- accommodate visitors promptly, courteously, and accurately
- operate a switchboard or multi-line phone system
- maintain long distance call logs
- take and distribute accurate messages
- greet visitors, determine the nature of their visit, issue visitor passes and maintain visitor logs
- alert appropriate party of visitor arrival or direct visitors to appropriate office, department, or employee
- respond to routine inquiries about organization’s location, hours of operation, phone numbers, and email address
- perform basic administrative tasks such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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