Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.30 - $20.42
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Career Development
Bonuses
Job Description
ChenMed is a family-owned and physician-led healthcare company dedicated to transforming healthcare for seniors across America. Focused on providing exceptional care, ChenMed operates primary care clinics that offer personalized and comprehensive healthcare solutions to older adults, aiming to improve their overall health and quality of life. With rapid expansion in multiple regions, including West Philadelphia, ChenMed is committed to rescuing seniors from inadequate healthcare and ensuring they receive attentive, respectful, and effective medical services. The company culture emphasizes innovation, entrepreneurial spirit, kindness, and creating meaningful connections with both patients and team members. ChenMed supports its workforce with competitive compensation, a... Show More
Job Requirements
- High school diploma or equivalent education required
- minimum 1 year of related work experience
- proficiency with computers and electronic health record systems
- strong communication and interpersonal skills
- ability to handle confidential patient information
- excellent organizational skills
- willingness to work onsite
- ability to multitask in a fast-paced environment
- availability to travel locally up to 10%
- fluency in English
Job Qualifications
- High school diploma or equivalent education
- graduation from a nationally accredited Medical Assistant program preferred
- minimum of 1 year of work experience in a medical clinic or similar environment
- BLS for Healthcare Providers preferred
- exceptional customer service skills
- working knowledge of medical insurance and/or EMR systems
- skilled in operating phones, computers, and software
- ability to communicate professionally
- detail-oriented
- outstanding verbal and written communication skills
- strong listening skills
- positive and professional attitude
- proficient in Microsoft Office Suite
- ability and willingness to travel locally up to 10%
- spoken and written fluency in English
Job Duties
- Interact appropriately with patients and record information while greeting, checking-in, checking-out or scheduling appointments for patients
- conduct lobby checks to ensure organization and cleanliness
- serve as the gatekeeper for PCP and Specialists schedules ensuring Top 40 patients are scheduled every 13 days
- utilize computer equipment and programs to add new patient information, print forms, schedule appointments, respond to emails, and generate New Patient packets
- ensure patient contact and emergency contact information is accurately documented
- conduct 'love' calls, mail birthday and greeting cards to patients
- answer telephones, take detailed messages, ensure messages reach the appropriate individual
- clearly communicate information about ChenMed clinical personnel
- verify patient insurance and collect copays
- assist with scheduling follow-up and Specialist referral appointments
- escort patients to exam rooms and ensure comfort
- act as HEDIS champion by providing visibility of HEDIS needs
- present customer service surveys and escalate issues as needed
- participate in daily and weekly huddles
- regulate and monitor transportation aspects including drivers, medication and grocery deliveries, ride scheduling
- maintain confidentiality of patient information
- review patients' information for completeness
- transmit correspondence by mail, email, or fax
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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