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UnitedHealthcare

Medical Receptionist

Springfield, MA, USA|Travel, Onsite

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $27.69
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Work Schedule

Standard Hours
Flexible
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits such as pet insurance, legal insurance, LTC insurance

Job Description

ProHealth Physicians, part of the Optum family of businesses, is a leading community-based medical group dedicated to sustaining the health and well-being of the communities it serves. As an integral part of UnitedHealth Group, ProHealth Physicians embodies a deep commitment to delivering exceptional care and service through teamwork, innovation, and advanced medical resources. The organization operates in an environment focused on collaboration and continuous improvement, offering a supportive workplace culture that emphasizes the values of Caring, Connecting, and Growing together.

ProHealth Physicians is currently seeking a Medical Receptionist to join their Adult Medicine & Pediatrics team. This full-time ... Show More

Job Requirements

  • High school diploma/GED or higher
  • One year of receptionist or customer service experience
  • Intermediate level of computer proficiency in Microsoft Office

Job Qualifications

  • High school diploma/GED or higher
  • One year of receptionist or customer service experience
  • Intermediate level of computer proficiency in Microsoft Office
  • Experience as a receptionist in a healthcare setting preferred
  • Experience working with Epic preferred

Job Duties

  • Conduct check-in and check-out process
  • Answer incoming calls and use EHR to document details of patient inquiries
  • Conduct outreach to patients requiring appointments or service follow-up
  • Schedule appointments using standard scheduling protocols
  • Manage administrative in-basket pools and work queues
  • Scan documents into the EHR per standard protocols
  • Balance payments and prepare deposits
  • Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
  • Provide coverage at other ProHealth locations on an ad hoc basis
  • Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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