Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
403B retirement plan
Paid Time Off
Tuition Reimbursement
Paid CEU opportunities
Supportive team environment
Job Description
East Bay Community Action Program (EBCAP) is a respected nonprofit organization dedicated to improving the quality of life for residents in the East Bay area through a comprehensive range of community services and resources. EBCAP focuses on empowering individuals and families by providing access to essential healthcare, education, employment assistance, and supportive programs designed to foster self-sufficiency and enhance community well-being. As a cornerstone institution in the region, EBCAP has cultivated a reputation for compassionate service delivery and community engagement, ensuring that vulnerable populations receive the support they need to thrive in a nurturing environment.
EBCAP's healthcare center pl... Show More
EBCAP's healthcare center pl... Show More
Job Requirements
- High school diploma or GED
- Minimum of 1 year experience in healthcare customer service
- Experience with electronic health records
- Ability to work assigned schedule with flexibility
- Competency with multi-line phone systems
- Familiarity with health insurance verification
- Proficiency in Microsoft Office applications
Job Qualifications
- High school diploma or GED required
- Associate degree in healthcare administration, business, or related field preferred
- Minimum of 1 year experience in a customer service role in a healthcare setting
- Experience with electronic health records and scheduling systems
- Demonstrated competency in multi-line phone systems and general office equipment
- Medical terminology certification preferred
- Familiarity with health insurance verification processes
- Proficiency in Microsoft Office applications
- Ability to work an assigned schedule with flexibility for coverage between 7:30am - 8:00pm
Job Duties
- Answer multi-line phone system and direct calls appropriately
- Provide general information about services, procedures, and policies
- Respond to basic inquiries from patients, providers, and other departments
- Schedule, reschedule, and cancel appointments using the electronic scheduling system
- Maintain provider schedules and coordinate with clinical teams
- Document appointment details accurately in the electronic health record
- Greet and welcome all patients, clients, and visitors in a prompt, courteous, and professional manner
- Verify patient eligibility for services and collect appropriate payments and co-pays
- Ensure all patients complete necessary consent forms and acknowledgments
- Maintain strict patient confidentiality and adhere to HIPAA regulations at all times
- Assist with administrative projects as assigned
- Participate in departmental meetings and training sessions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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