Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $17.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401(k) retirement savings plan
Tuition Assistance
Parental leave
Career development opportunities
Job Description
Conviva Senior Primary Care, a part of CenterWell Senior Primary Care and a subsidiary of Humana Inc., is a leading provider focused on senior-focused primary care. The company emphasizes proactive and preventive healthcare services including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. CenterWell is recognized as the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and the fourth largest pharmacy benefit manager. The organization’s innovative, value-based approach ensures that each patient receives the best care precisely when needed while simultaneously managing costs effectively. Beyond physical health, Conviva... Show More
Job Requirements
- Welcomes patients and visitors
- assists patients by answering their questions
- schedules appointments
- verifies insurances
- collects patient charges
- demonstrates excellent customer service and phone etiquette
- proficient knowledge of Microsoft Office applications
- passion for contributing to a consumer-focused healthcare organization
- availability to work Monday to Friday from 8:00 AM to 5:00 PM
- ability to work under close supervision and follow established policies and procedures
Job Qualifications
- High school diploma or GED preferred
- prior experience in a medical office setting preferred
- prior experience working front desk at a medical office preferred
- experience with eClinicalWorks preferred
- bilingual in English and Spanish preferred but not required
- excellent customer service skills and phone etiquette
- knowledge of Microsoft Office (Word, Excel, Outlook, Access)
- passion for contributing to an organization focused on continuously improving consumer experiences
Job Duties
- Receive and correctly route incoming and outgoing telephone calls
- accommodate visitors promptly, courteously, and accurately
- operate a switchboard or multi-line phone and maintain long distance call logs
- take and distribute accurate messages
- greet visitors, determine nature of visits, issue visitor passes, and maintain visitor logs
- alert appropriate parties of visitor arrivals or direct visitors to correct offices
- respond to routine inquiries from internal or external sources
- perform administrative tasks such as booking meeting rooms, typing, organizing and distributing mail, and managing courier packages
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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