Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development assistance
Job Description
The hiring establishment is a respected healthcare organization known as IHA, affiliated with Trinity Health, which specializes in providing comprehensive medical services to a diverse patient population. IHA is committed to delivering high-quality, compassionate care and maintains a patient-centered approach, ensuring that all patients receive the attention and services they need in a professional and supportive environment. IHA upholds a positive work culture that values teamwork, respect, and dedication to service, reflecting the broader mission and values of Trinity Health. This organization is devoted to fostering a service-oriented atmosphere where patients, families, and staff alike experience respect and professionalism in... Show More
Job Requirements
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years of experience in a medical or customer service setting preferred
- Understanding of insurance verification
- Excellent written, verbal, and face-to-face communication skills including phone etiquette
- Knowledgeable in patient care procedures and organizational policies
- Service-oriented and responsive to customer needs
- Proficient with Windows-based computer systems including EMR and Microsoft Office
- Ability to perform mathematical calculations
- Knowledge of medical terminology
- Ability to work collaboratively with diverse populations
- Good organizational and time management skills
- Ability to exercise sound judgment and problem-solving skills
- Ability to handle confidential information
- Ability to drive to other office/practice sites and training locations
- Successful completion of competency-based training program
Job Qualifications
- High school diploma or GED
- 1-2 years of experience in a medical or physician office or customer service environment preferred
- Knowledge of medical terminology
- Proficiency in electronic medical record systems and Microsoft Word, Excel, Outlook
- Strong written and verbal communication skills
- Ability to handle confidential information
- Ability to work collaboratively in a team environment
- Good organizational and time management skills
- Ability to provide exemplary customer service
Job Duties
- Greets all individuals arriving at the office courteously and ensures that their needs are met
- Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits, and notifies clinical staff of patient’s arrival
- Accurately completes patient forms, collects payment, and ensures that charges are posted to the billing system
- Retrieves and files electronic medical records and paper charts
- Answers telephone according to office etiquette, taking and relaying messages promptly
- Schedules and confirms appointments based on office protocols
- Assists with rescheduling of clinics and contacts patients
- Supports patient outreach and overdue report management
- Coordinates translation services for non-English speaking patients when necessary
- Maintains a neat work area and waiting room
- Attends meetings and training as assigned
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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