Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Employee assistance program
Retirement Plan
Job Description
Athena Care is a well-established healthcare provider dedicated to delivering compassionate and comprehensive medical services to patients in the Knoxville area. As a key player in the healthcare community, Athena Care is committed to supporting patients through accessible, high-quality care and ensuring a welcoming environment for all who seek their services. The organization prides itself on its patient-centric approach, with a focus on building trust, fostering respect, and promoting health and wellness within the community. Athena Care's Knoxville clinic offers a range of medical services and is staffed with experienced healthcare professionals who work collaboratively to meet patient needs effectively... Show More
Job Requirements
- High school diploma or equivalent
- Associate's or bachelor's degree preferred
- 1-year prior healthcare experience preferred
- Strong verbal communication skills
- Proficient phone skills
- Effective listening abilities
- Skilled in data entry
- Excellent people skills
- Ability to inform and educate patients
- Customer-focused mindset
- Commitment to customer service
- Attention to detail
- Professional demeanor
- Capability to multitask efficiently
Job Qualifications
- High school diploma or equivalent
- Associate's or bachelor's degree preferred
- 1-year prior healthcare experience preferred
- Strong verbal communication skills
- Proficient phone skills
- Effective listening abilities
- Skilled in data entry
- Excellent people skills
- Ability to inform and educate patients
- Customer-focused mindset
- Commitment to customer service
- Attention to detail
- Professional demeanor
- Capability to multitask efficiently
Job Duties
- Greets incoming patients, and assists with check in process
- Answers calls or other contact forms from patients and engages professionally and courteously
- Follows scheduling procedure and ensures completion of intake process, providing support to clients and providers
- Provides superior customer service through any and all modes of contact
- Ensures compliance with policies and procedures including patient confidentiality and regulatory requirements such as OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services
- Identifies and resolves client needs and issues to ensure quality patient service
- Completes administrative and operational tasks to maintain a clean and organized office
- Communicates effectively with supervisors and peers about current and completed tasks
- Performs other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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