Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Flexible
Benefits
401(k) matching
Flexible Schedule
free food and snacks
Job Description
American Family Care (AFC) is one of the largest primary and urgent care companies in the United States, known for its patient-centric approach to accessible healthcare. Founded with a mission to provide high-quality, convenient medical care, AFC operates more than 250 clinics serving over 6 million patients annually, supported by a network of 800 in-network physicians. AFC clinics are open seven days a week on a walk-in basis, allowing patients to receive prompt treatment for acute illnesses, injuries, workers' compensation cases, and occupational medicine needs. Each AFC location is equipped with state-of-the-art facilities including onsite laboratories and in-house x-ray capabilities,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in medical clerical duties preferred
- Ability to use basic computer applications
- Strong attention to detail and accuracy
- Positive and professional customer service attitude
- Bilingual in Spanish
- Well-groomed and professional appearance
- Clear communication skills over the phone
Job Qualifications
- High school graduate or equivalent
- Previous medical clerical experience preferred
- Basic computer knowledge, e.g., Microsoft Office
- Accuracy and detail orientation
- Positive customer service skills
- Well-groomed appearance
- Clear and articulate phone mannerisms
Job Duties
- Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
- Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
- Register patients, update patient records, verify insurance accurately and timely, and check patients out
- Determine, collect, and process patient payments and address collection and billing issues
- Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
- Balance daily patient charges (cash, check, credit cards) against system reports
- Complete closing procedures by preparing closing documentation and submitting required reports
- Complete cash control procedures and secure financial assets
- Maintain complete and accurate documentation
- Other duties and responsibilities as assigned
- Must be bilingual (Spanish)
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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