Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Career Development
Employee Discounts
Job Description
ChenMed is a family-owned and physician-led healthcare organization dedicated to transforming healthcare for seniors by improving the health and well-being of the populations we serve. We stand apart from most primary care providers with a unique approach that emphasizes personalized care and strong patient relationships. As a rapidly expanding company, ChenMed is committed to changing lives not only for the patients we serve but also for the team members who make a difference every day. Our culture promotes innovation, entrepreneurial spirit, kindness, and the ambition to achieve excellence in healthcare delivery. With a focus on superior customer service and comprehensive... Show More
Job Requirements
- High school diploma or equivalent education required
- Minimum of 1 year work experience in a medical clinic or similar environment required
- Graduation from a nationally accredited Medical Assistant program preferred
- BLS for Healthcare Providers preferred
- Exceptional customer service skills and passion for serving others
- Working knowledge of medical insurance and electronic medical record (EMR) systems
- Skilled in operating phones, personal computers, software and other basic IT systems
- Ability to communicate professionally and courteously with employees, patients and others
- Detail-oriented to ensure accuracy of reports and data
- Outstanding verbal and written communication skills
- Demonstrated strong listening skills
- Positive and professional attitude
- Proficient in Microsoft Office Suite including Excel, Word and Outlook
- Ability and willingness to travel locally and regionally up to 10 percent of the time
- Spoken and written fluency in English
Job Qualifications
- High school diploma or equivalent education
- Graduation from a nationally accredited Medical Assistant program preferred
- Minimum of 1 year work experience in a medical clinic or similar environment
- BLS for Healthcare Providers preferred
- Exceptional customer service skills
- Working knowledge of medical insurance and electronic medical record (EMR) systems
- Skilled in operating phones, personal computers, software and other basic IT systems
- Ability to communicate professionally and courteously
- Detail-oriented with strong verbal and written communication skills
- Proficient in Microsoft Office Suite including Excel, Word and Outlook
- Ability and willingness to travel locally and regionally up to 10 percent
- Spoken and written fluency in English
Job Duties
- Interact appropriately with patients and record information while greeting, checking-in, checking-out or scheduling appointments for patients
- Conduct lobby checks to ensure organization and cleanliness
- Serve as the gatekeeper for PCP and Specialists schedules including ensuring Top 40 patients are scheduled every 13 days
- Utilize computer equipment and programs to add new patient information, print relevant forms, schedule appointments, respond to emails and generate New Patient packets
- Ensure patient contact and emergency contact information is accurately documented
- Conduct 'love' calls and mail birthday and greeting cards to patients commemorating special events
- Answer telephones, take detailed and accurate messages, and ensure messages are directed to the appropriate individual
- Clearly communicate information about ChenMed clinical personnel to patients and others
- Verify patient insurance via phone or website and collect necessary copays
- Assist with scheduling follow-up and in-house Specialist referral appointments
- Escort patients to exam rooms and ensure their comfort prior to leaving
- Act as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients
- Present patients with customer service surveys during check out and escalate if needed for immediate service recovery
- Participate in daily and weekly huddles to provide details on patients
- Regulate and monitor aspects of transportation including driver lists, medication and grocery deliveries, behavioral challenges, and scheduling rides for patients
- Maintain confidentiality of personal information and medical records
- Review patients' personal and appointment information for completeness and accuracy
- Transmit correspondence by mail, email or fax
- Perform other duties as assigned or modified at manager's discretion
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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