Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $18.50
Work Schedule
Standard Hours
Benefits
401(k) retirement plan
Medical insurance
Vision Insurance
Prescription coverage
telehealth services
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Extended illness days
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent care spending account
Employee Discounts
Job Description
Concentra is a leading occupational health care provider dedicated to improving the health of America's workforce, one patient at a time. As a trusted organization in the healthcare industry, Concentra offers a comprehensive range of medical services designed to support the well-being and productivity of employees across various industries. The company prides itself on integrating clinical expertise with compassionate patient care, operating multiple centers nationwide that deliver occupational health services with professional integrity and efficiency. Concentra's mission is rooted in delivering quality clinical care while ensuring every patient receives a respectful and welcoming healthcare experience, solidifying its position as a... Show More
Job Requirements
- High school diploma or GED
- 6 months to 1 year of job-related experience
- knowledge of state-specific occupational medicine preferred
- strong interpersonal and customer service skills
- ability to handle confidential information in compliance with HIPAA
- proficiency with Microsoft Office
- ability to perform front office administrative duties
- ability to manage a multi-line phone system
- attention to detail and sense of urgency
- flexibility to participate in ongoing training and staff meetings
Job Qualifications
- High school diploma or GED
- 6 months to 1 year job-related experience
- working knowledge of state-specific occupational medicine requirements preferred
- strong customer service skills
- ability to handle sensitive and confidential information including HIPAA and PHI
- demonstrated effective communication with employers, patients, providers, and employees
- ability to maintain working relationships at all levels
- intermediate knowledge of Microsoft Office such as Word, Excel, Outlook
- ability to perform all aspects of front office operations
- driven to meet or exceed established service standards
Job Duties
- Greet patients and visitors
- communicate wait times to patients and direct them accordingly
- obtain authorization as needed to process patients for services
- check in patients using appropriate patient management system
- explain required forms to patients and ensure proper completion of paperwork
- answer incoming telephone lines and direct callers
- contact patients regarding appointment reminders, rescheduling or cancellations
- check out patients using appropriate patient management system and distribute records
- file paperwork, medical records, and correspondence
- maintain inventory of office supplies and printed forms
- manage dissemination of paperwork to outside parties including non-injury, custody, and control forms
- follow HIPAA guidelines and safety rules
- attend center staff meetings
- participate in initial and ongoing training as required
- complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
- assist Center Operations Director or other leader in managing daily administrative functions
- assist in maintaining a neat, clean, and orderly appearance throughout the facility
- use employer reporting tool to scan and distribute employer results and paperwork
- review clinician transcriptions and enter applicable charges via internal charge entry system
- perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads, and other duties as assigned by medical leadership
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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