Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Work Schedule
Standard Hours
Benefits
401(k) retirement plan with employer match
Medical insurance
Vision Insurance
prescription insurance
telehealth
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Extended illness days
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent care spending account
Employee Discounts
Job Description
Concentra is a leading healthcare company dedicated to improving the health and well-being of America's workforce. With a focus on occupational medicine and urgent care, Concentra serves millions of patients annually through its extensive network of healthcare centers across the United States. The organization prides itself on delivering high-quality, patient-centered care that emphasizes safety, efficiency, and compassionate treatment. As an industry leader, Concentra is committed to fostering a supportive work environment where employees can grow professionally while making a meaningful impact on the health of the communities they serve.
The Patient Service Specialist role at Concentra is a vital ... Show More
The Patient Service Specialist role at Concentra is a vital ... Show More
Job Requirements
- High school diploma or GED
- 6 months to 1 year of related experience
- Working knowledge of state-specific occupational medicine requirements preferred
- Medical Assistant experience preferred
- Ability to use Microsoft Office including Word, Excel, and Outlook
- Ability to perform all aspects of front office operations
- Ability to handle confidential information in compliance with HIPAA
- Excellent interpersonal and communication skills
- Capacity to manage multiple tasks and work under pressure
- Willingness to participate in ongoing training
- Ability to follow established safety and privacy guidelines
Job Qualifications
- High school diploma or GED
- 6 months to 1 year of related experience
- Medical Assistant experience preferred
- Working knowledge of state-specific occupational medicine requirements preferred
- Outstanding customer service skills
- Ability to handle sensitive and confidential information in accordance with HIPAA and PHI regulations
- Demonstrated effective communication and interaction with employers, patients, providers, and employees
- Proficient in Microsoft Office applications such as Word, Excel, and Outlook
- Ability to perform front office operations
- Strong problem-solving and decision-making skills
- Ability to work well with all levels of staff
- Drive to meet or exceed established service standards
Job Duties
- Greet patients and visitors
- Communicate wait times to patients and direct them accordingly
- Obtain authorization, as needed, to process patients for services
- Check in patients using appropriate patient management system
- Explain all required forms to patients and ensure proper completion of all paperwork
- Answer incoming telephone lines and direct the caller accordingly
- Contact patients regarding appointment reminders, rescheduling, or cancellations
- Check out patients in appropriate patient management system and distribute records
- File paperwork, medical records, and correspondence
- Maintain inventory of office supplies and printed forms
- Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
- Follow HIPAA guidelines and safety rules
- Attend center staff meetings
- Participate in initial and ongoing training as required
- Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
- Assist Center Operations Director or other leader in managing daily administrative functions
- Assist in maintaining a neat, clean, and orderly appearance throughout the facility
- Use employer reporting tool to scan and distribute employer results and paperwork
- Review clinician transcriptions and enter applicable charges via internal charge entry system
- Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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