Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Tuition Assistance
Paid holidays
Job Description
Conviva Senior Primary Care, a part of CenterWell Senior Primary Care and affiliated with Humana Inc., is a leader in providing proactive and preventive healthcare services, especially tailored to seniors. Conviva's innovative and value-based approach ensures that every patient receives the best care at the right time and at the lowest possible cost. The company's services extend beyond physical health treatment to include social, emotional, behavioral, and financial support aspects vital to the well-being of their patients. As one of the largest senior-focused primary care providers in the nation, CenterWell, under Humana's umbrella, emphasizes whole-person health and well-being, employing over... Show More
Job Requirements
- High school diploma or GED
- Prior experience in customer service or medical office setting preferred
- Basic computer skills including MS Office
- Ability to operate multi-line phone systems
- Strong communication and interpersonal skills
- Ability to handle routine inquiries and maintain visitor logs
- Capacity to work under close supervision and follow established policies
- Monday to Friday availability from 8 AM to 5 PM
Job Qualifications
- High school diploma or GED preferred
- Prior experience in a medical office setting preferred
- Experience in front desk operations at a medical office preferred
- Knowledge of MS Office suite including Word, Excel, Outlook, and Access
- Excellent customer service and phone etiquette
- Bilingual in English and Spanish preferred but not required
- Passionate about improving consumer experiences
Job Duties
- Receive and route incoming and outgoing telephone calls
- Greet visitors and determine nature of their visit
- Issue visitor passes and maintain visitor logs
- Schedule appointments and verify insurance
- Collect patient charges
- Maintain long distance call logs and distribute accurate messages
- Perform miscellaneous administrative tasks such as booking meeting rooms and organizing mail
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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