Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $21.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Tuition Reimbursement
401(k)
paid Volunteer Time Off
Parental leave
Job Description
The hiring organization is a primary care medical clinic located in Westmont, dedicated to providing comprehensive healthcare services to the community. This clinic operates Monday through Friday from 7:00 am to 6:00 pm and occasionally requires its staff to travel to nearby clinics to ensure consistent patient care across multiple locations. The clinic is part of a larger healthcare network that prioritizes patient-centered care, community engagement, and upholding a culture of social impact. It offers a welcoming and professional environment where medical professionals and administrative staff can thrive while making a positive difference in patients' health outcomes.
The... Show More
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Job Requirements
- High school diploma or GED
- prefer one year experience in customer service setting, preferably in a medical office
- able to type a minimum of 30 wpm strongly preferred
- basic knowledge of medical terminology
- service orientation
- organization skills
- strong verbal communication abilities
- multi-tasking capabilities
- adaptability in a fast-paced environment
- team work and collaboration skills
- computer proficiency including ability to learn EPIC software
Job Qualifications
- Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology
- able to type a minimum of 30 wpm strongly preferred
- high school diploma or GED
- service orientation capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles
- organization able to provide order and structure to daily processes and work environment
- verbal communication capable of interacting with and relating to people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
- multi-tasking able to properly perform multiple duties at once, greeting, message taking, checking patients in/out while maintaining attention to detail
- adaptability able to be flexible and comfortable in adjusting to changing activities, maintains calm under pressure and is able to think clearly to enhance problem solving
- team work works effectively with others to accomplish objectives and goals, willingly offers assistance to others when the need arises
- computer proficiency ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications
Job Duties
- Acknowledges and welcomes patients and visitors
- informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of required paperwork and waiting times
- answers general questions about the facility such as location, rest rooms, elevators, hours of operation
- ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures
- as directed, conveys information to patients and/or visitors
- assists or calls for assistance with patients with ambulatory difficulties
- obtains registration information from patient for input into EPIC
- verifies and/or updates demographic and health plan information
- checks patients in and out of clinic
- provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures
- schedules appointments into EPIC according to Practice protocol
- conveys schedule changes to appropriate staff
- reviews next day's schedules and as directed, prints out physician schedules in advance of visits
- may assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing
- pulls patient charts, files information correctly into patient charts, and maintains filing system
- prepares charts to clinic and/or Practice specifications
- collects copays, cash, check, or credit card payments ensuring patients receive receipts
- posts all payments in EPIC
- balances daily cash and collections
- ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate
- identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
- answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
- understands limits of responsibility by not providing medical advice to patients
- performs all other duties/responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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