Medical Receptionist

Lansing, MI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Job Description

Memorial Healthcare is a reputable healthcare provider known for delivering quality medical services and compassionate patient care. Renowned for its commitment to patient-centered care, the organization emphasizes excellence, professionalism, and effective communication within its team and with patients. Memorial Healthcare operates multiple facilities, providing a broad range of healthcare services in a supportive and technologically advanced environment. The organization fosters a collaborative work culture where all employees contribute to enhancing the patient and family experience through dedication and adherence to best practices. With a strong focus on quality and compliance, Memorial Healthcare supports ongoing professional development and ensures all staff... Show More

Job Requirements

High school diploma or equivalent
current Basic Life Support certification required upon hire or at the time of orientation
minimum of one year experience working in a medical provider office as a receptionist or medical assistant with administrative responsibilities preferred
ability to travel independently throughout all Memorial Healthcare facilities
small motor skills required for operating modern computer, office and telephone equipment
ability to sit for long periods of time
proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare
ability to adapt and maintain focus in fast paced, quickly changing or stressful situations
understanding of provider office operations
effective verbal and written communication skills
ability to read and interpret a variety of documents including policies, operating instructions, white papers, regulations, rules and laws
able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals
able to see and hear for work-related purposes
ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner at all times, physically, verbally and in all written and electronic communication
required to remain calm when adversity is encountered
open, honest, and tactful communication skills
ability to work as a team member in all activities
positive, cooperative and motivated attitude

Job Qualifications

High school diploma or equivalent
current Basic Life Support certification required upon hire or at the time of orientation
minimum of one year experience working in a medical provider office as a receptionist or medical assistant with administrative responsibilities preferred
proficiency in using modern office, computer and telephone equipment
effective verbal and written communication skills
ability to read and interpret a variety of documents including policies, operating instructions, white papers, regulations, rules and laws
understanding of provider office operations
positive, cooperative and motivated attitude
ability to work as a team member in all activities
open, honest, and tactful communication skills

Job Duties

Open office (unlock doors, turn on all equipment, etc.)
disconnect answering service, obtain and facilitate any messages from the service
answer telephone in a timely manner
take messages and give them to appropriate person within 30 minutes of receiving the message
check the automated patient reminder system and call all patients the day before their appointment if they have not confirmed their appointment
greet all patients and vendors in a friendly and professional manner
assist patients to get them signed in for their appointment and acknowledge demographic and insurance changes
update patient information changes in the computer before acknowledging patient for their appointment
scan insurance cards and HIPAA documents into the EMR system
provide patients with Medicare and Medicaid insurance with all Provider Based Billing requirements and obtain necessary signatures
scan signed documents into the EMR system
verify, obtain and update any necessary insurance authorization ensuring that patients are not seen without proper authorization
scan all patient medical record information into the EMR system as assigned
schedule patient appointments
process patient discharges upon approval and according to MHC policy
comply with and participate with quality programs including telephone communication and documentation
provide clear and concise documentation in the EMR system
maintain cleanliness of waiting room, straighten and pick up the waiting room a minimum of two times per day
verify and update daily transactions in the computer by the end of the same business day
balance out the credit card terminal at the end of each business day and run a detail transaction report
monitor, maintain and order all office supplies placing all orders via MMA operating instructions
maintain providers' meeting schedule and days off in the computer
facilitate all daily office mail by taking mail to and from the mail box, opening and date stamping all mail and delivering mail to the appropriate person
process release of medical records requests in manner established by MMA
maintain, balance and request reimbursement of office petty cash according to established policy
work scheduled hours as assigned by Practice Manager utilizing Time and Attendance system to maintain hours worked for the Payroll Department
demonstrate knowledge of and support hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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