Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $21.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
AD&D insurance
short-term disability
long-term disability
Life insurance
401k retirement savings plan
Paid parental leave
Paid Time Off
Holiday pay
Employee assistance program
Job Description
LifeStance Health is a leading behavioral healthcare provider committed to delivering innovative and compassionate mental health services across the United States. As a growing organization dedicated to improving the lives of individuals and families, LifeStance Health offers a supportive and dynamic work environment where employees are valued and encouraged to contribute to positive patient outcomes. The company emphasizes a culture of collaboration, engagement, and excellence, making it an ideal place for professionals looking to grow in the healthcare field. LifeStance Health provides comprehensive benefits to its full-time employees, including medical, dental, vision, AD&D, short and long-term disability, life insurance, a... Show More
Job Requirements
- High school diploma or equivalent
- Associates or bachelor's degree preferred
- At least 1 year of experience in healthcare operations, customer service, or similar role
- Proficiency in Microsoft Office and EMR systems
- Strong written and verbal communication skills
- Ability to multitask and prioritize
- Experience handling sensitive information and maintaining confidentiality in accordance with HIPAA
Job Qualifications
- High school diploma or equivalent required, associates or bachelor's degree preferred
- Minimum 1 year of experience in healthcare operations, customer service, or related field preferred
- Strong communication skills both written and verbal
- Proficient in Microsoft Office and electronic medical records (EMRs)
- Ability to handle sensitive and confidential information in compliance with HIPAA
- Ability to multitask and prioritize duties effectively
- Experience supporting clinicians and managing front office operations
Job Duties
- Create a positive work environment and support clinician and staff engagement activities
- Conduct schedule prep to ensure paperwork, documentation, and patient charts are complete and accurate
- Manage front desk duties including greeting and checking patients in and out
- Provide exceptional customer service responding promptly to patient needs and difficult situations
- Handle payment and billing inquiries via phone, email, and portals
- Assist patients with telehealth access and troubleshooting
- Perform insurance eligibility verification and resolve issues
- Support clinicians with administrative tasks such as sending letters and faxes
- Audit clinician schedules for appointment accuracy
- Maintain cleanliness and appeal of the office environment
- Manage phone system queues to ensure timely call responses
- Triage urgent patient requests and escalate as needed
- Collect co-payments and balances at the time of service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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