Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career Development
Employee Discounts
Life insurance
Job Description
ChenMed is a family-owned and physician-led healthcare company focused on transforming healthcare for seniors by providing high-quality, personalized primary care services. Since its inception, ChenMed has rapidly expanded to multiple locations, driven by a commitment to improving the health and well-being of the populations it serves. The company operates with the vision of rescuing seniors from inadequate healthcare and providing a unique approach that emphasizes patient advocacy, superior service, and trusted relationships. ChenMed's culture encourages innovation, entrepreneurship, and a strong work ethic, supporting employees who inspire with kindness and joy. The company stands out from typical primary care providers through... Show More
Job Requirements
- High school diploma or equivalent education required
- At least 1 year of work experience in a medical clinic or similar environment required
- Ability to provide exceptional customer service
- Proficiency in Microsoft Office Suite
- Excellent communication and listening skills
- Ability to operate computer systems and EMR software
- Detail-oriented with strong organizational skills
- Ability and willingness to travel locally and regionally up to 10% of the time
- Spoken and written fluency in English
Job Qualifications
- High school diploma or equivalent education required
- Graduation from a nationally accredited Medical Assistant program preferred
- A minimum of 1 year of work experience in a medical clinic or similar environment required
- BLS for Healthcare Providers preferred
- Exceptional customer service skills and passion for serving others
- Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
- Skilled in operating phones, personal computers, software and other basic IT systems
- Ability to communicate professionally and courteously with employees, patients and individuals
- Detail-oriented ensuring accuracy of reports and data
- Outstanding verbal and written communication skills
- Demonstrated strong listening skills
- Positive and professional attitude
- Proficient in Microsoft Office Suite including Excel, Word and Outlook
- Ability and willingness to travel locally and regionally up to 10% of the time
- Spoken and written fluency in English
Job Duties
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients
- Conducts lobby checks to ensure organization and cleanliness
- Serves as the gatekeeper for PCP and Specialists schedules including ensuring Top 40 patients are scheduled every 13 days
- Utilizes computer equipment and programs to add new patient information, print relevant forms, schedule appointments, respond to emails and generate New Patient packets
- Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events
- Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual
- Clearly communicates information about ChenMed clinical personnel to patients and other individuals
- Verifies patient insurance via phone or website and collects necessary copays for services
- Assists with scheduling follow-up and in-house Specialist referral appointments
- Escorts patients to exam rooms and ensures their comfort and well-being
- Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients
- Presents patients with customer service survey during check out and escalates if needed for immediate service recovery
- Participates in daily and weekly huddles to provide details on patients
- Regulates and monitors aspects of transportation including driver’s lists/patients, medication deliveries, grocery deliveries, driver behavior, scheduling and coordinating Uber/Lyft rides for patients
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter