Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee training
Professional Development
Travel reimbursement
Job Description
The hiring organization is a reputable healthcare provider specializing in pediatric medical services, operating multiple offices that serve diverse patient populations including refugees. This company is part of Integrated Healthcare Associates (IHA), closely aligned with Trinity Health's mission and values, and focused on providing high-quality, compassionate care in an efficient, customer-service-oriented way. Serving as a vital link between patients, providers, and billing departments, the organization is committed to fostering a supportive and professional environment for both staff and families. Given its dedication to outstanding healthcare delivery, this establishment emphasizes ongoing employee training and development, ensuring that each team member is... Show More
Job Requirements
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years of experience in medical or customer service environment preferred
- understanding of insurance verification
- excellent written, verbal and phone communication skills
- proficient in patient care procedures and organizational policies
- service-oriented and courteous
- proficient in Windows-based computer systems including EMR, Word, Excel, Outlook
- ability to perform basic mathematical calculations
- knowledge of medical terminology
- ability to work effectively with diverse populations
- good organizational and time management skills
- ability to exercise sound judgment and problem-solving
- ability to handle confidential information
- ability to drive to various office locations
- successful completion of IHA competency program
- able to perform physical activities such as keyboarding, filing, standing, lifting under 30 lbs
- ability to hear and speak English well
Job Qualifications
- High school diploma or GED or valid work permit if aged 15-17
- 1-2 years of experience in medical or physician office or customer service preferred
- proficient in operating Windows-based systems including EMR and Microsoft Office
- excellent written, verbal, and face-to-face communication skills
- knowledge of medical terminology
- service-oriented and responsive to customer needs
- good organizational and time management skills
- ability to work collaboratively in a team-oriented environment
- knowledge of patient care procedures and organizational policies
- ability to maintain confidentiality
Job Duties
- Greets all individuals arriving at the office courteously and ensures their needs are met
- obtains necessary patient registration information and verifies insurance eligibility
- prepares charts for visits and notifies clinical staff of patient arrival
- completes patient forms accurately and collects payments
- retrieves and files EMR/paper charts and reports
- answers telephone according to telephone etiquette and takes messages
- schedules and confirms appointments based on office protocols
- assists with reschedules of clinics and contacts patients
- sends out necessary new patient paperwork via MyChart or mail
- works the daily Work Queue
- may oversee daily payment and charge posting balancing
- may support overdue report management and patient outreach
- monitors and organizes work area and waiting room
- supports other offices and attends meetings and training
- performs other duties as assigned
- provides intake for refugee patients and schedules appointments
- communicates with service coordinators and providers
- coordinates translation services with qualified medical interpreters
- serves as primary contact for refugee patient-related matters
- enters demographic data into intake database and analyzes data
- follows up on digital campaign applications and signs up applicants for seminars
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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