Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $21.00
Work Schedule
Rotating Shifts
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Tuition Reimbursement
401(k) matching
paid Volunteer Time Off
Parental leave
Job Description
The hiring organization is a multi-specialty medical facility located in Joliet with additional service points in Plainfield and Lockport. This establishment is dedicated to providing comprehensive healthcare services across multiple specialties, ensuring patients have access to excellent medical care in a welcoming and supportive environment. The facility is committed to creating a culture that values community engagement and social impact, highlighting its broader role not only in healthcare but also in improving the wellbeing of the populations it serves. Employees benefit from robust support programs, including comprehensive medical, dental, and vision insurance plans, immediate 401(k) matching, tuition reimbursement, and well-structured... Show More
Job Requirements
- High school diploma or GED
- Prefer one year of experience in customer service setting
- Basic knowledge of medical terminology preferred
- Able to type a minimum of 30 words per minute
- Strong service orientation
- Effective organizational skills
- Excellent verbal communication skills
- Ability to multi-task effectively
- Flexibility and adaptability to changing tasks
- Ability to work well in a team
- Basic computer proficiency
- Ability to maintain confidentiality
Job Qualifications
- Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology
- Able to type a minimum of 30 wpm strongly preferred
- High school diploma or GED
- Service orientation: capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles
- Organization: able to provide order and structure to daily processes and work environment
- Verbal communication: capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
- Multi-tasking: able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail
- Adaptability: able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving
- Team work: works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises
- Computer proficiency: ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications
Job Duties
- Acknowledges and welcomes patients and visitors
- Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of required paperwork and waiting times
- Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc
- Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures
- As directed, conveys information to patients and/or visitors
- Assists or calls for assistance with patients with ambulatory difficulties
- Obtains registration information from patient for input into EPIC
- Verifies and/or updates demographic and health plan information
- Checks patients in and out of clinic
- Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures
- Schedules appointments into EPIC according to Practice protocol
- Conveys schedule changes to appropriate staff
- Reviews next day's schedules and as directed, prints out physician schedules in advance of visits
- May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing
- Pulls patient charts, files information correctly into patient charts, and maintains filing system
- Prepares charts to clinic and/or Practice specifications
- Collects copays, cash, check, or credit card payments ensuring patients receive receipts
- Posts all payments in EPIC
- Balances daily cash and collections
- Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate
- Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
- Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
- Understands limits of responsibility by not providing medical advice to patients
- Performs all other duties/responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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