Medical Receptionist

Worcester, MA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $22.00 - $23.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401k Retirement Plan

Paid parental leave

Paid Time Off

Holiday pay

Employee assistance program

Job Description

LifeStance Health is a leading provider in behavioral healthcare services across the United States. Dedicated to improving the lives of patients through quality care and compassionate support, LifeStance Health operates numerous practices nationwide, delivering mental health and substance use treatment. The company is known for its strong emphasis on patient-centered care, community engagement, and fostering a supportive work culture for its employees. LifeStance Health values operational excellence and innovative healthcare delivery models designed to meet diverse patient needs in accessible and efficient ways.

The Practice Coordinator position at LifeStance Health offers a unique opportunity to contribute to the smooth f... Show More

Job Requirements

High school diploma or equivalent
1+ years of experience in healthcare operations or customer service preferred
strong communication skills
proficiency with computer software applications including Microsoft Office and EMRs
ability to multitask and prioritize
ability to work independently and as part of a team
knowledge of HIPAA and handling confidential information
ability to manage difficult or sensitive situations using crisis and de-escalation processes

Job Qualifications

High school diploma or equivalent
associates or bachelor’s degree preferred
minimum 1 year experience in healthcare operations, customer service, or similar settings preferred
strong communication skills, both written and verbal
proficiency in computer software applications including Microsoft Office and Electronic Medical Records (EMRs)
ability to multitask and prioritize duties
ability to work independently and collaboratively
comfortable handling sensitive and confidential information consistent with HIPAA guidelines

Job Duties

Create a positive work environment
be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection
conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared
manage general office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep to ensure practice readiness
communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction
provide exceptional customer service by responding quickly and appropriately to patient needs and managing difficult or sensitive situations by following Crisis and De-escalation Processes
manage front desk responsibilities including greeting and checking patients in/out courteously
provide support to patients with requests via phone, email, and portal regarding payment/billing questions, scheduling, release requests, and miscellaneous inquiries
manage phone system queues ensuring timely answers
assist patients with telehealth access and portal issues
handle urgent requests by triaging patient issues and escalating as appropriate
collect co-payments and account balances at the time of service
complete insurance eligibility verification and resolve related issues
provide administrative support to clinicians such as sending letters and faxes
coordinate with clinicians regarding patient questions
audit clinician schedules for appointment accuracy
maintain a pleasant, secure, and motivational working environment in the Practice

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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