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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Paid holidays
Disability insurance
Job Description
IHA is a well-established healthcare organization committed to delivering exceptional medical services with a focus on community health and patient satisfaction. With a mission to provide compassionate, high-quality care, IHA operates a network of medical offices staffed by professionals dedicated to addressing the diverse needs of patients in a supportive and efficient environment. The organization emphasizes a patient-centered approach, ensuring that each individual receives respect, clear communication, and timely care. Its integration within the broader Trinity Health system enriches its resources and enhances its capacity to serve the community effectively. This position is full-time, Monday through Friday, located in the... Show More
Job Requirements
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years of experience in medical or physician office or customer service environment preferred
- Understanding of insurance verification
- Excellent written and verbal communication skills including phone etiquette
- Proficient in patient care procedures and organizational policies related to position
- Service-oriented and courteous approach
- Proficient in Windows-based computer systems including EMR, Microsoft Word, Excel, Outlook
- Ability to compute mathematical calculations
- Knowledge of medical terminology
- Ability to work collaboratively in a team-oriented environment
- Ability to work effectively with various organizational members and diverse populations
- Good organizational and time management skills
- Ability to exercise sound judgment and problem-solving skills
- Ability to handle confidential patient and organizational information
- Ability to travel to other office/practice sites and trainings
- Successful completion of competency-based training program within introductory and training period.
Job Qualifications
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years of experience in medical or physician office or customer service environment preferred
- Proficient in patient care procedures and organizational policies
- Knowledge of medical terminology
- Excellent written and verbal communication skills including phone etiquette
- Proficient in operating Windows-based computer systems including electronic medical records and Microsoft Office applications
- Ability to perform mathematical calculations necessary for job functions
- Service-oriented with responsive and courteous approach
- Ability to work collaboratively in a team-oriented environment
- Strong organizational and time management skills
- Ability to exercise sound judgment and problem-solving skills
- Knowledge of confidentiality standards and HIPAA guidelines
- Ability to work effectively with diverse populations and organizational levels
- Ability to cross-train and be flexible with role responsibilities.
Job Duties
- Greets individuals arriving at the office courteously and ensures their needs are met
- Obtains patient registration information and verifies insurance eligibility
- Prepares charts for visits in accordance with protocols and notifies clinical staff of patient arrival
- Completes patient forms accurately and collects payments
- Posts charges to the billing system
- Retrieves and files EMR/paper charts and miscellaneous reports
- Answers telephone with proper etiquette and relays messages promptly
- Schedules and confirms appointments according to office protocols
- Assists with clinic reschedules and contacts patients
- Sends out necessary new patient paperwork
- Works the daily Work Queue
- May oversee payment and charge posting balancing
- Supports overdue report management and patient outreach
- Maintains neat work area and waiting room
- Attends meetings and training as assigned
- Performs other duties as assigned
- Provides intake and scheduling support for refugee patient populations
- Communicates with service coordinators and providers
- Coordinates qualified medical interpreter services
- Serves as primary contact for refugee patient-related inquiries
- Enters demographic data and prepares intake reports
- Follows up on digital campaign applications and patient paperwork
- Signs up applicants for seminars.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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