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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $19.00 - $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Life insurance
Disability insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Job Description
Marathon Health is a premier provider of advanced primary care in the United States, serving approximately 2.5 million eligible patients through around 630 employer and union-sponsored clients. Founded with a mission to transform healthcare delivery, Marathon Health operates over 680 health centers across 41 states and offers virtual primary care and mental health services nationwide, ensuring accessible and comprehensive care to patients regardless of location. The company specializes in a holistic approach by providing not only primary care but also mental health, occupational health, musculoskeletal, and pharmacy services. This diverse service offering allows Marathon Health to address a wide array... Show More
Job Requirements
- High school diploma or general education degree (GED)
- 1-3 years of experience in a medical office environment
- Proficient in electronic medical record systems
- Strong technical skills in Microsoft Teams and Microsoft 365 (Word, Excel, Outlook, PowerPoint)
- Ability to maintain confidentiality and adhere to HIPAA regulations
- Excellent communication skills
- Ability to multitask and manage time effectively
- Customer service orientation
- Flexibility to adapt in a fast-paced environment
- Good organizational skills
Job Qualifications
- High school diploma or general education degree (GED)
- 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience
- Associate degree in healthcare or related field preferred
- Proficient in the use of electronic medical record systems
- Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint
- Excellent written and oral communication skills
- Exceptional customer service skills and ability to promote teamwork
- Ability to build and maintain trusting relationships with integrity and commitment
- Excellent time management skills and ability to multi-task, prioritize work, execute plans, and meet deadlines
- Flexibility and adaptability in a fast-paced, constantly evolving workplace
- Proven experience working successfully with teammates, stakeholders, clients, vendors, and guests
- Excellent organizational skills and attention to detail
- High level of critical thinking and effective problem-solving skills
- Ability to maintain confidential documents and communications using judgment and discretion
Job Duties
- Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed
- Assist with form completion and refer difficult questions to medical staff
- Welcome patients and visitors by greeting them in person or on the telephone
- Schedule appointments in person or by telephone to optimize patients' satisfaction, provider time, and room utilization
- Notify provider of patient arrival, review service delivery compared to schedule, remind provider of service delays
- Comfort patients by anticipating anxieties and answering questions
- Ensure availability of treatment information for the provider by filing and retrieving patient records
- Maintain patient accounts by obtaining, recording, and updating personal and financial information
- Collect co-pays, reconcile credit cards and cash, tally cash drawer, prepare deposits
- Complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties
- Maintain front reception area in a clean and professional manner
- Stock and re-stock office equipment
- Work with delivery services to manage outgoing and incoming deliveries
- Assist Medical Assistants with Electronic Medical Record data entry by entering patient information
- Scan and upload forms as necessary
- Maintain confidentiality of patients and their records and adhere to HIPAA regulations
- Perform other duties as assigned or required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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