Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Job Description
IHA, a prominent healthcare provider committed to delivering quality and compassionate medical services, is seeking a dedicated Medical Receptionist to join their team. IHA operates within the framework of Trinity Health, emphasizing a patient-focused, service-oriented approach that values professionalism, respect, and efficiency. This role is positioned primarily within a primary care setting and plays a vital part in supporting medical staff and ensuring smooth office operations. The Medical Receptionist will be instrumental as the first point of contact for patients and visitors, handling both in-person interactions and telephone communications. This position is full-time with a flexible schedule, offering an opportunity... Show More
Job Requirements
- High School Diploma or GED or valid work permit for ages 15-17
- 1-2 years of experience in a medical or physician office or customer service environment preferred
- understanding of verification of insurances
- excellent written, verbal and face-to-face communication skills including proper phone etiquette
- proficient in patient care procedures and organizational policies related to position
- service-oriented and responsive to customer needs
- proficient in operating a standard desktop and Windows-based computer system including EMR, Microsoft Word, Excel, Outlook and intranet
- ability to compute mathematical calculations for position responsibilities
- knowledge of medical terminology
- ability to work collaboratively in a team-oriented environment
- ability to work effectively with various organizational members and diverse populations including staff, patients, family members, vendors and couriers
- ability to cross-train in other practice areas for smooth operations
- good organizational and time management skills
- ability to exercise sound judgment and problem-solving skills
- ability to handle confidential patient and organizational information
- ability to drive to other office/practice sites and training locations
- successful completion of IHA competency-based training program within introductory period
Job Qualifications
- High School Diploma or GED or valid work permit for ages 15-17
- 1-2 years of experience in a medical or physician office or customer service environment preferred
- knowledge of insurance verification
- excellent written, verbal and face-to-face communication skills including proper phone etiquette
- proficient in patient care procedures and organizational policies
- service-oriented and responsive to customer needs
- proficient in operating Windows-based computer systems including EMR, Microsoft Word, Excel, Outlook and intranet
- ability to compute mathematical calculations
- knowledge of medical terminology
- ability to work collaboratively in a team-oriented environment
- ability to work effectively with diverse populations
- good organizational and time management skills
- ability to exercise sound judgment and problem-solving skills
- ability to handle confidential patient and organizational information
- ability to cross-train in other areas to maintain smooth operations
- ability to drive to other office/practice sites and training locations
Job Duties
- Greets all individuals arriving at the office courteously and ensures their needs are met
- obtains necessary patient registration information and verifies insurance eligibility
- prepares charts for visits according to IHA protocols and notifies clinical staff of patient arrival
- accurately completes patient forms, collects payments and ensures charges are posted to billing system
- retrieves and files EMR/paper charts and miscellaneous reports
- answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages promptly
- schedules and confirms appointments based on office protocols
- assists with clinic reschedules and contacts patients, communicates with leadership when overbooks are not approved
- sends out new patient paperwork via MyChart or mail
- works the daily Work Queue
- oversees daily payment and charge posting balancing
- supports overdue report management and patient outreach
- monitors and organizes work area and waiting room
- supports other offices and attends meetings and training
- performs other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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